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Re: Gen 5 user in northern california and it sucks

Moderator
Moderator

Re: Gen 5 user in northern california and it sucks

Hi TripleMRanch,

 

Thank you for running the testmy.net speed tests and posting your results URL. There definitely are plenty of entries here we can use to escalate your case, so I'll send this up to our engineers. 

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Re: Gen 5 user in northern california and it sucks

http://testmy.net/quickstats/Tahoe%20Robb this is a joke took me 15+ minutes to get here and I have to pay for this crap?

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Moderator
Moderator

Re: Gen 5 user in northern california and it sucks

Good morning TripleMRanch,

 

Thank you for this latest update, I will send this over to engineering so they're aware. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Re: Gen 5 user in northern california and it sucks

Almost usable this morning not close to what you promised of course last weekend was completely unplayable, thinking its about time to talk to a lawyer as I see signs around the area an area you know doesn't work, promises you know can't be kept.   http://testmy.net/quickstats/Tahoe%20Robb

Moderator
Moderator

Re: Gen 5 user in northern california and it sucks

Good morning Robb,

 

Thanks for the update. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

Thanks,
Liz

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Re: Gen 5 user in northern california and it sucks

2 weeks and not any better

 

Moderator
Moderator

Re: Gen 5 user in northern california and it sucks

Good morning,

 

Thank you for your update. There has been no timeframe given, but latest news from engineering is that additional capacity will be added. Once I have any other news to share I'll post back.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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