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0.74 1.40

Distinguished Professor IV

Re: 0.74 1.40

@TripleMRanch

 

If you're having an issue with someting, perhaps it would be a better idea to describe your issue instead of spamming numbers.  

 

But, whatever these spammed numbers are supposed to mean, evidently it's fixed, as you marked one set of numbers as a solution.  So, whatever it means, glad it's fixed.  

 

But, again, please stop spamming.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: 0.74 1.40

4.1     0.01 

Re: 0.74 1.40

I wanna play.

 

125.04    17.04 

 

Is that good?

Associate Professor

Re: 0.74 1.40

@TripleMRanch

 

If you want help, then first, stop the useless spam, then second, perform the proper troubleshooting steps, otherwise your thread will go mostly ignored.

 

Create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

Moderator

Re: 0.74 1.40

@TripleMRanch

 

I am assuming that the numbers you are spamming are your speed tests. Despite the amount you have run, it doesn't tell me much. It's like calling your mechanic to tell him your car won't start, but don't provide the make, model, year, sounds you hear - is there smoke coming from the engine? Is there gas in the tank?

 

The best thing is to run the tests as @C0RR0SIVE explained above me and provide some detail. What device(s) are you using, troubleshooting you've done, time of day it happens, when it started, wireless or wired, distance from your router if wireless, etc.......

 

~Amanda

Re: 0.74 1.40

 

Desktop Alien called support for 3 weeks they say they have called back they lie home all day no calls happens all day all night wired 2 feet started when I went to gen 5 called support for 3 weeks they have lied about calls to me tired of this crappy internet and crap support therefore you get spammed

Honorary Alumnus

Re: 0.74 1.40

@TripleMRanch

Just what part of "corporate level support" are you not understanding ?

 

Assistant Professor

Re: 0.74 1.40

Lost me right after "Desktop Alien"


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor IV

Re: 0.74 1.40

@TripleMRanch

 

1:  Desktop Alien?  Um....what?

 

2.  Please run the testmy.net speed tests as laid out in the instructions and post the results URL.    

 

3.  It would help if you used some punctuation and sentence structure in your future replies.

 

4.  This is a support community, and this section is a place to receive help with service related issues.  This is not a place for you to complain and spam, no matter how you may feel.    

 

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: 0.74 1.40

Ok this place is a joke and paying 100 dollars a month for these lousy internet speeds is really pissing me off, why not just admit you cant figure out how to fix the northern california problem, instead they tell you they will call you on a certain day not a time a 24 hour time period when you are supposed to be home then after making 5 different days when they didnt call they tell you they will call you in a week, in a stinking week, mean while you are stuck with crappy internet you cant even play micorsoft solitaire on. And you people want to not get mad. I have been hung up on by your staff a dozen times either that or my phone which I get from you died  because of  your lousy  internet And  I am not supposed  to   get mad ?