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1st day after new Data Allowance, down to 66%. Data does not last entire month and I have the maximum plan...

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Re: 1st day after new Data Allowance, down to 66%. Data does not last entire month and I have the maximum plan...

Hi jonbwall55,

I see this is your first post so welcome to the community. I'm sorry to hear that you are having such a hard time with your service. I want to assure you that we are here to help and address your concerns.

Please let us know a little more information, like what types of activities you use your internet for, how many devices you have in your home and what kind. This is all very helpful information that we can use to find a solution for you.

Also Keep in mind there are countless factors that can use your data:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to SD: https://help.netflix.com/en/node/87

 

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

 

The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 

Your cooperation and patience are greatly appreciated. We look forward to hearing back from you soon.

Thank you,
Chris
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Moderator
Moderator

Re: 1st day after new Data Allowance, down to 66%. Data does not last entire month and I have the maximum plan...

Hi charthestar,

Welcome to the community and thanks for posting. I know it can be frustrating to see your usage go, unsure of where. We can help you further, just scroll up and click the NEW POST button to start your own thread so we can get started. Before you do that you may want to check the e-mail we sent you May 12 in response to your initial support e-mail about your data usage concern. That e-mail has some good information and tips regarding sources of data usage.

Thanks,
Liz

Thanks,
Liz

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