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24 hours after everything is 'fixed' . . .

New Member

24 hours after everything is 'fixed' . . .

Still no service. Tried a hard reboot on the modem. Wouldn't reboot. Finally pulled the plug. 13 hours and 26 million downloaded data packets later i'm still in the 'Receive Satellite Information' step. This combined with slow service since the beginning - i'm amazed at some of the download speed other people post to complain about - i've never achieved them! I guess it's time to seriously look at other options. Any suggestions? I live in rural Texas with no cable or dsl available. Thanks!

Re: 24 hours after everything is 'fixed' . . .

Good morning wboytim,

Thanks for posting and welcome to the community. Since the modem keeps getting stuck at that step, please give us a call at your convenience at 866.347.3292 so that we can walk you through re-submitting the installation parameters.

Feel free to post back if you have additional concerns.

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.