I switched to Hughes.net back in Feb. We moved out to a rural area and my current provider only offered a shared band width. After adding DirectTV they recommended Hughes.net so I switched. Now paying more money and the signal is 2X worse with Hughes.net. Worst decision I've ever made. My speed tests show 15-20 MBps but there signal is terrible and not consistent. Now I'm stuck with them for 2 years unless I want to pay a large penalty.
To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 25MB size download test file
-If testing upload instead of download, please use the 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx
The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF. Make sure to click "Save Settings" after unchecking SSID Enable for each radio individually, as unchecking all four, then clicking "Save Settings", will not hold the settings.
If you would like help with the issue(s) you're experiencing, please start a new topic, which you can do here... https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport