The question now is why is WINDOWS Explorer using data ? Windows Explorer is a file manager.
Click on the top line in the right pane: The one marked as Windows Explorer in your screenshot.
I would like to see what info comes up in the pop up box:
What is going here is that a part of Windows (Windows Explorer, not to be confused with the program Internet Explorer) is accessing the internet and using large amounts of data.
This could be the result of improper "associations" being set. It could also be the result of virus or malware activity.
I would like to see the IP address of where it is connecting to.
That will be in that pop up box.
"But for now, I'd use the Glasswire Firewall tab to block Windows Explorer... to stop the bleeding."
I agree.
I'll take all the help we can get. I have to run for a while but I'll be back.
Click the "Firewall" tab....
go down the list and find WINDOWS EXPLORER ... NOT Internet Explorer
Click on it in the list and click on the "click to block" button.
Frankly, its just not normal for Windows Explorer to connect and use data.
Cathy,
Just hang in here.
Follow up on Old Labs suggestion to block internet access to Windows Explorer in the Firewall tab of Glasswire.
I have a couple of irons in the fire. I'll be back in a bit.
I will also post detailed instructions on making sure your Tokens are released for use.
Here is a method to handle Tokens.
You will not need to purchase any as the Hughes Mods have already taken case of that.
You will want to pick up on the part having to do with "using" or releasing them:
There are several ways to purchase tokens. This will illustrate one of them:
Open your "Dashboard" here:
Before we can discuss Tokens, we have to understand the details of "Data Buckets"
You really have three sources of data from which to draw:
(times are for Gen4 monthly plans)
(all times are "local")
(click on pictures for larger images)
#1: Anytime Bytes (8am to 2am)
#2: Bonus Bytes (2am to 8am)
#3: Token Bytes (used when Anytime Bytes are depleted)
The above shows all three "data buckets"
One method of purchasing Tokens is to click the "Token Management" link as shown below:
That links brings up the following:
As shown below, that page has two parts:
The "purchase" area and the "available" area:
Clicking one of the "purchase" links will cause that denomination of Token to be charged to your bill. It is NOT however ready for use ... it is added to an "available" category.
After clicking "purchase" watch the screen closely. A very brief confirmation screen will appear:
After the confirmation, the number of "available" Tokens will increase by one:
At this point you have been charged for the Token, you "own" the Token, but it has NOT been added to your allowance yet.
In fact it is NEVER added to your Anytime or Bonus Bytes allowance categories. however after "USE" it is added to your "Token Bytes" data bucket (#3 in the first graphic)
In order to release a Token for use we have to click the "use" button:
After you click "use" two things will occur:
The number of "available" Tokens will decrease by one
The value of the Token will be added to your "Token Bucket":
After a short delay, refresh the meter display and the Token data should be visible in your "Token Bucket":
Have you blocked Windows Explorer in the Glasswire firewall tab yet ?