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5 Year issue with Hughes Net

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Associate Professor

Re: 5 Year issue with Hughes Net

There should be a model number located on it somewhere, most likely the back...  If the computer isn't going to sleep and you're not turning it off, then it's possible the network card drivers are outdated, a bad NIC is in the system, or the cable is bad.  It's also possible the HT2000w is messed up, however, I would like to make sure everything else is good on your end prior since sending a new modem out may not be helpful.

Is your computer an AIO (all in one) style computer?  If so, it should have a wifi adapter as well, it may be beneficial to connect via Wifi to your HT2000w and disconnect the LAN cable and see how things go.

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Re: 5 Year issue with Hughes Net

@C0RR0SIVE@GabeU@Gwalk900@Aedan  Here are this mornings teest results from Testmy. http://testmy.net/quickstats/bounceback2p

 

So you all know that are trying to help...we went yesterday and bought a new Ethernet cable from Best Buy. Today our download speeds are the best

they've ever been SO FAR. Our upload speed still is horrible. We did freeze up 4 times between 5 pm Easter time and 11 pm Eastern time last night

after the new cable. We also completely lost the internet between the same times for about an hour and a half.

 

Here's the Hughes SCC information from this morning.

 

Auto-Refresh
 


Advanced Menu
 
SAI
2014428 (0x1ebcdc)
ESN
12123597
Diagnostic Code
0000-0000-0000-0005
Current State Code
0.0.0
Last Error State Code
14.1.1
Time since Recovery(d.h:m:s)
0.1:9:2
System State Code Monitor
State Code Transitions Total Duration(s) Start Time End Time Terminal Downtime
11.2.1 3265508/11/2017 02:08:0908/11/2017 02:13:140.1600%
11.2.2 6123008/12/2017 00:40:1808/12/2017 00:43:480.0741%
11.2.5 442008/12/2017 21:45:4508/12/2017 21:46:350.0253%
11.3.1 1222808/12/2017 21:46:3508/12/2017 21:48:050.0137%
12.1.9 217108/04/2017 22:21:2908/04/2017 22:21:440.0103%
12.3.1 21808/11/2017 02:06:0708/11/2017 02:06:180.0011%
14.1.1 10599597708/13/2017 10:16:1308/13/2017 10:46:1860.0148%
20.1.1 150151108/08/2017 02:32:3508/08/2017 02:32:440.0910%
20.2.1 57608/04/2017 20:21:4408/04/2017 20:21:500.0046%
21.1.4 11008/04/2017 20:21:5008/04/2017 20:22:000.0006%
21.1.5 11608/04/2017 22:12:5408/04/2017 22:13:100.0010%
23.1.1 43108/11/2017 22:24:0308/11/2017 22:24:110.0019%
30.3.4 7215908/12/2017 18:26:0608/12/2017 18:30:060.1301%

 
 

Percent Time Spent in State (Since Startup)
 
 
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Re: 5 Year issue with Hughes Net

@C0RR0SIVE  Yes it is an All in One computer.  According to the sticker on the back it's a DKTP HP 4/500 23 AIO.

Are you saying we should try and hook in our router and try everything with the Wi-Fi hooked in and running ? We just want

to understand completely so we are doing everything on our end that we can possibly do.

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Associate Professor

Re: 5 Year issue with Hughes Net

I think it may be worth trying connecting via Wifi instead of via Ethernet/network cable.  No need to hook your old router up, just connect to the Wifi connection that is available on the HT2000w.  The password and SSID is located on a sticker on the back of your HT2000w.

Also, make sure you have the latest Network Card Drivers installed, you can get them from https://support.hp.com/us-en/drivers

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Senior

Re: 5 Year issue with Hughes Net

Hey bounceback2p,

Thank you for posting. We do extremely appreciate you taking your time to do these tests and to post the results on here for us. C0RR0SIVE, GabeU, and Gwalk900 are all amazing and extremely knowledgeable and I am thankful and glad that they are helping you troubleshoot. I saw from your previous post that you wanted to give up. Please don’t; we simply need a bit more information before deciding to send a new modem or a tech out to your site. Thanks so much!

-Aedan
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Re: 5 Year issue with Hughes Net

@C0RR0SIVEOk. Being not so computer literate, you'll have to help me on how to hook the modem up that way. I looked at the back of the Modem, the sticker is there so I got that. On the back of the modem there is the power cord, the cable coming from outside to the back of the modem and the Ethernet/LAN cable hooked into slot 2 of the 4 slots and that cable is also connected to our computer. How do I get the modem to Wi Fi mode in order to try a couple days of tests that way for you all to check ? Please help.

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Re: 5 Year issue with Hughes Net

At least this is further than we've gotten with anyone over the past 5 years of having these same issues no matter what computer, lap top or phone was connected. It hasn't mattered whether it was Gen 3,4 and even now 5. We're just frustrated over unkept promises and the only time a tech was sent out, he blamed our computer. Then we were promised credits that we haven't gotten. Yes, we got a few little credits, but we were promised much more. So please understand our frustration. We're also very willing to try and resolve this and hopefully our service will be better. We won't give up at this point. We do want to thank everyone involved at this point who are trying to help with this problem.

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Re: 5 Year issue with Hughes Net

@Aedan@C0RR0SIVE@GabeU@Gwalk900  Here's the results from today's speed test on TestMy.  http://testmy.net/quickstats/bounceback2p

 

Here's the HughesNet SCC codes and status at the same time.

Auto-Refresh
 


Advanced Menu
 
SAI
2014428 (0x1ebcdc)
ESN
12123597
Diagnostic Code
0000-0000-0000-0005
Current State Code
0.0.0
Last Error State Code
14.1.1
Time since Recovery(d.h:m:s)
0.0:22:36
System State Code Monitor
State Code Transitions Total Duration(s) Start Time End Time Terminal Downtime
11.2.1 4285008/15/2017 22:06:3808/15/2017 22:09:530.1488%
11.2.2 7132508/15/2017 22:04:4308/15/2017 22:06:380.0692%
11.2.5 442008/12/2017 21:45:4508/12/2017 21:46:350.0219%
11.3.1 1324108/15/2017 22:09:5308/15/2017 22:10:060.0126%
12.1.9 217108/04/2017 22:21:2908/04/2017 22:21:440.0089%
12.3.1 21808/11/2017 02:06:0708/11/2017 02:06:180.0009%
12.7.1 12108/15/2017 22:10:0608/15/2017 22:10:270.0011%
14.1.1 120115315308/16/2017 10:10:4508/16/2017 10:43:5160.1913%
20.1.1 150151108/08/2017 02:32:3508/08/2017 02:32:440.0789%
20.2.1 57608/04/2017 20:21:4408/04/2017 20:21:500.0040%
21.1.4 11008/04/2017 20:21:5008/04/2017 20:22:000.0005%
21.1.5 11608/04/2017 22:12:5408/04/2017 22:13:100.0008%
23.1.1 43108/11/2017 22:24:0308/11/2017 22:24:110.0016%
23.1.4 11708/15/2017 22:04:2608/15/2017 22:04:430.0009%
30.3.4 7215908/12/2017 18:26:0608/12/2017 18:30:060.1127%

 
 

Percent Time Spent in State (Since Startup)
 
 We will try to run another set later this morning and post those. Thanks again to all trying to help us out. It is very much appreciated.
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Associate Professor

Re: 5 Year issue with Hughes Net

Your HT2000w should already have Wifi enabled, all you have to do is disconnect the wired connection between your desktop, and the HT2000w.  Once you do that, you can connect to the Wifi network on the HT2000w...  

Like I said, your AIO *should* be able to connect wirelessly, but not all of them can, directions on how to connect to wifi networks are at the link below, Win8 and Win7 should be very similar in how to connect to wifi.

How to connect to Wifi in Win10

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Honorary Alumnus

Re: 5 Year issue with Hughes Net

A few questions that should be asked in light of your having had issues with three separate Hughes platforms:

 

Are you by any chance "off grid"?

 

Is your Modem plugged into a UPS, surge protector strip or straight into the wall?

 

If into the wall, is this a three pronged grounded outlet?

 

Is your coax running through a "surge protector"?

 

Is you Ethernet cable running through a surge protector?

 

Below is a view of the back of your modem:

HT2000w rear.PNG

 

Please check the following:

 

Both ends of all Eternet cables (A) are securly connected.

 

Ensure that the DIN connector (B) is fully inserted ... some can be rather stiff.

 

Check that the Coax cable (C) is finger tight.

 

Not shown but be sure the power supply cable between the wall and the power brick is fully inserted into the power brick.