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5 Year issue with Hughes Net

Senior

Re: 5 Year issue with Hughes Net

Hello bounceback2p,

Thank you so much for working with us in trying to determine your issue during the last two weeks. I have issued you a free complimentary dispatch to replace both the modem and radio and to also check your outdoor equipment. Also, please check your private messages in the top right-hand corner, as I have sent you more information.

We appreciate and value you as a customer, and we would like to continue to work with you. My wish is that you will continue to post on the community and work with us until all your concerns have been addressed. Thank you and best wishes!

-Aedan
Highlighted
Senior

Re: 5 Year issue with Hughes Net

Also, special thanks to @C0RR0SIVE@GabeU@Gwalk900@maratsade for all of your help. You all are amazing. Smiley Happy 

-Aedan

Re: 5 Year issue with Hughes Net

@C0RR0SIVE  Upload speeds are better today per the last set of tests. We are still freezing and hesitating but have not had the internet go down as of yet.

 

Yes, the modem is within a foot of the computer and the Ethernet cable is disconnected completely.

Re: 5 Year issue with Hughes Net

@AedanThe time scheduled for Monday the 21st is fine with us. We will be home for it. Thanks for all you did and it's appreciated. We will continue to work with everyone and keep posting until we can finally get to a solution. It's been refreshing working with people that actually seemed concerned and are doing all they can to help instead of making false or unfulfilled promises. We did read the inbox messages and thank you.

Re: 5 Year issue with Hughes Net

@Aedan@C0RR0SIVE@GabeU@Gwalk900  Guess we spoke a little to soon. Speeds are bad tonight and we now have 2 sites we can't even get to load now with the Wi Fi connected. But maybe it will help get to the bottom of this. Here's the test we ran tonight on TestMy. http://testmy.net/quickstats/bounceback2p

 

HughesNet SCC

 

Auto-Refresh
 


Advanced Menu
 
SAI
2014428 (0x1ebcdc)
ESN
12123597
Diagnostic Code
0000-0000-0000-0005
Current State Code
0.0.0
Last Error State Code
14.1.1
Time since Recovery(d.h:m:s)
0.0:13:12
System State Code Monitor
State Code Transitions Total Duration(s) Start Time End Time Terminal Downtime
11.2.1 4285008/15/2017 22:06:3808/15/2017 22:09:530.1386%
11.2.2 7132508/15/2017 22:04:4308/15/2017 22:06:380.0644%
11.2.5 442008/12/2017 21:45:4508/12/2017 21:46:350.0204%
11.3.1 1324108/15/2017 22:09:5308/15/2017 22:10:060.0117%
12.1.9 217108/04/2017 22:21:2908/04/2017 22:21:440.0083%
12.3.1 21808/11/2017 02:06:0708/11/2017 02:06:180.0009%
12.7.1 12108/15/2017 22:10:0608/15/2017 22:10:270.0010%
14.1.1 131120921008/17/2017 23:02:5208/18/2017 01:55:1858.8040%
20.1.1 150151108/08/2017 02:32:3508/08/2017 02:32:440.0735%
20.2.1 57608/04/2017 20:21:4408/04/2017 20:21:500.0037%
21.1.4 22408/17/2017 21:16:4908/17/2017 21:17:030.0012%
21.1.5 11608/04/2017 22:12:5408/04/2017 22:13:100.0008%
23.1.1 53808/17/2017 21:17:0308/17/2017 21:17:100.0018%
23.1.4 11708/15/2017 22:04:2608/15/2017 22:04:430.0008%
30.3.4 7215908/12/2017 18:26:0608/12/2017 18:30:060.1050%

 
 

Percent Time Spent in State (Since Startup)
 
 Hoping we can get somewhere and figure this out. I know everyone involved is really trying to help and we deeply appreciate it.

Re: 5 Year issue with Hughes Net

@Aedan@C0RR0SIVE@GabeU@Gwalk900@maratsade  Here's this mornings tests. http://testmy.net/quickstats/bounceback2p 

 

Here's the Hughes SCC status at same time.

 

Auto-Refresh
 


Advanced Menu
 
SAI
2014428 (0x1ebcdc)
ESN
12123597
Diagnostic Code
0000-0000-0000-0005
Current State Code
0.0.0
Last Error State Code
14.1.1
Time since Recovery(d.h:m:s)
0.0:17:33
System State Code Monitor
State Code Transitions Total Duration(s) Start Time End Time Terminal Downtime
11.2.1 4285008/15/2017 22:06:3808/15/2017 22:09:530.1364%
11.2.2 7132508/15/2017 22:04:4308/15/2017 22:06:380.0634%
11.2.5 442008/12/2017 21:45:4508/12/2017 21:46:350.0201%
11.3.1 1324108/15/2017 22:09:5308/15/2017 22:10:060.0115%
12.1.9 217108/04/2017 22:21:2908/04/2017 22:21:440.0082%
12.3.1 21808/11/2017 02:06:0708/11/2017 02:06:180.0009%
12.7.1 12108/15/2017 22:10:0608/15/2017 22:10:270.0010%
14.1.1 132123675908/18/2017 03:03:2808/18/2017 10:42:3759.1738%
20.1.1 150151108/08/2017 02:32:3508/08/2017 02:32:440.0723%
20.2.1 57608/04/2017 20:21:4408/04/2017 20:21:500.0036%
21.1.4 22408/17/2017 21:16:4908/17/2017 21:17:030.0011%
21.1.5 11608/04/2017 22:12:5408/04/2017 22:13:100.0008%
23.1.1 53808/17/2017 21:17:0308/17/2017 21:17:100.0018%
23.1.4 11708/15/2017 22:04:2608/15/2017 22:04:430.0008%
30.3.4 7215908/12/2017 18:26:0608/12/2017 18:30:060.1033%

 
 

Percent Time Spent in State (Since Startup)
 
 We will run another set later and post results. We can't thank everyone enough for all the effort in trying to assist. I know we say it a lot, but it seems it's not enough.
Distinguished Professor I

Re: 5 Year issue with Hughes Net


@Aedan wrote:

Also, special thanks to @C0RR0SIVE@GabeU@Gwalk900@maratsade for all of your help. You all are amazing. Smiley Happy 


Thank you, Aedan, for adding me,  the official village idiot (accept no substitutes!) to the Brain Trust. Smiley Wink   As for amazing, ditto you guys.

Re: 5 Year issue with Hughes Net

@maratsade@Aedan@C0RR0SIVE@GabeU@Gwalk900  Here's our test results this morning. http://testmy.net/quickstats/bounceback2p  Everything seems good this morning wish it stayed that way LOL.

 

Auto-Refresh
 


Advanced Menu
 
SAI
2014428 (0x1ebcdc)
ESN
12123597
Diagnostic Code
0000-0000-0000-0005
Current State Code
0.0.0
Last Error State Code
14.1.1
Time since Recovery(d.h:m:s)
0.0:54:35
System State Code Monitor
State Code Transitions Total Duration(s) Start Time End Time Terminal Downtime
11.2.1 4285008/15/2017 22:06:3808/15/2017 22:09:530.1309%
11.2.2 7132508/15/2017 22:04:4308/15/2017 22:06:380.0609%
11.2.5 442008/12/2017 21:45:4508/12/2017 21:46:350.0193%
11.3.1 1324108/15/2017 22:09:5308/15/2017 22:10:060.0111%
12.1.9 217108/04/2017 22:21:2908/04/2017 22:21:440.0079%
12.3.1 21808/11/2017 02:06:0708/11/2017 02:06:180.0008%
12.7.1 12108/15/2017 22:10:0608/15/2017 22:10:270.0010%
14.1.1 136128240308/19/2017 01:59:5908/19/2017 10:42:1558.9112%
20.1.1 150151108/08/2017 02:32:3508/08/2017 02:32:440.0694%
20.2.1 57608/04/2017 20:21:4408/04/2017 20:21:500.0035%
21.1.4 22408/17/2017 21:16:4908/17/2017 21:17:030.0011%
21.1.5 11608/04/2017 22:12:5408/04/2017 22:13:100.0007%
23.1.1 53808/17/2017 21:17:0308/17/2017 21:17:100.0017%
23.1.4 11708/15/2017 22:04:2608/15/2017 22:04:430.0008%
30.3.4 7215908/12/2017 18:26:0608/12/2017 18:30:060.0992%

 
 

Percent Time Spent in State (Since Startup)
 
 We'll keep at it and get this narrowed down and fixed with all your help.
Associate Professor

Re: 5 Year issue with Hughes Net

Re: 5 Year issue with Hughes Net

@C0RR0SIVE@maratsade@Aedan@GabeU@Gwalk900  Thanks for the advice or input whichever word fits for you. We will stop at this point with the speed tests for now and see what comes out of Monday's appt. We aren't going to hold our breath since that was done once before about 3 years ago and all the tech did was blame our computer. We will keep our fingers crossed and hope for the best and will let you know. Thanks again for all you guys have tried to do and assist us.