For almost 5 years now, we have had a major issue with slow connections, interrupted service, internet going down for periods of up to a week and not being able to use the internet at all. We've contacted Hughes Net CS on NUMEROUS times, been promised call backs that we never got and CREDIT for our all down time which totals 220 days now. No credit has been given, our service still is very slow and the internet drops a lot. We upgraded to Gen5 hoping it would help, it didn't. Still have freezing issues and service being dropped. They did send a teck out ONE time over the course of 5 years and they blamed it on our computer. Seems after trying 5 desk tops, 4 lap tops and even 5 cell phones hooked to the service at various times and the same exact problem happens, they'd realize it's not us. But promise after promise has been made and none have been followed through on. Maybe someone will see this and MAYBE we can get some help.
@Gwalk900We definitely are not off grid then. I've plugged the modem directly into the wall as of now. Then my husband will do the Wi Fi thing when he gets home and we'll see from there. Thanks again for your help.
@C0RR0SIVE Thanks. When my husband gets home, we'll try it. Thanks for all your help.
@Gwalk900@C0RR0SIVE@Aedan@GabeU Ok...we have the modem hooked up via Wi Fi now. Husband did it at 7 PM tonight when he got home and we just ran the first set of tests on testmy and honestly VERY SCARY. http://testmy.net/quickstats/bounceback2p
Here's the HughesNet SCC information at the same time. Keep in mind I've been on the computer most of the day and night and since 7 PM hooked up via Wi Fi.
11.2.1 | 4 | 2850 | 08/15/2017 22:06:38 | 08/15/2017 22:09:53 | 0.1448% |
11.2.2 | 7 | 1325 | 08/15/2017 22:04:43 | 08/15/2017 22:06:38 | 0.0673% |
11.2.5 | 4 | 420 | 08/12/2017 21:45:45 | 08/12/2017 21:46:35 | 0.0213% |
11.3.1 | 13 | 241 | 08/15/2017 22:09:53 | 08/15/2017 22:10:06 | 0.0122% |
12.1.9 | 2 | 171 | 08/04/2017 22:21:29 | 08/04/2017 22:21:44 | 0.0087% |
12.3.1 | 2 | 18 | 08/11/2017 02:06:07 | 08/11/2017 02:06:18 | 0.0009% |
12.7.1 | 1 | 21 | 08/15/2017 22:10:06 | 08/15/2017 22:10:27 | 0.0011% |
14.1.1 | 125 | 1164076 | 08/16/2017 23:55:22 | 08/17/2017 01:30:40 | 59.1294% |
20.1.1 | 150 | 1511 | 08/08/2017 02:32:35 | 08/08/2017 02:32:44 | 0.0768% |
20.2.1 | 5 | 76 | 08/04/2017 20:21:44 | 08/04/2017 20:21:50 | 0.0039% |
21.1.4 | 1 | 10 | 08/04/2017 20:21:50 | 08/04/2017 20:22:00 | 0.0005% |
21.1.5 | 1 | 16 | 08/04/2017 22:12:54 | 08/04/2017 22:13:10 | 0.0008% |
23.1.1 | 4 | 31 | 08/11/2017 22:24:03 | 08/11/2017 22:24:11 | 0.0016% |
23.1.4 | 1 | 17 | 08/15/2017 22:04:26 | 08/15/2017 22:04:43 | 0.0009% |
30.3.4 | 7 | 2159 | 08/12/2017 18:26:06 | 08/12/2017 18:30:06 | 0.1097% |
That's definitely a marked drop in speed since changing to a WiFi connection, but it could just be a coincidence. Leaving it connected via WiFi, like you mentioned, and continuing to run tests, like you have been, will rule that in or out. If it does turn out that the WiFi connection is the cause of the present speed drop there may be modem adjustments that can be made to the WiFi connection to rectify it, but time will tell if we need to go that route. Again, it may just be a coincidence.
@GabeU @Gwalk900 @C0RR0SIVE @Aedan Yes it could just be a one time thing and not the norm. We will stay hooked up this way for a couple days and run more tests and put the results here. Here are the tests from this morning. http://testmy.net/quickstats/bounceback2p
11.2.1 | 4 | 2850 | 08/15/2017 22:06:38 | 08/15/2017 22:09:53 | 0.1421% |
11.2.2 | 7 | 1325 | 08/15/2017 22:04:43 | 08/15/2017 22:06:38 | 0.0661% |
11.2.5 | 4 | 420 | 08/12/2017 21:45:45 | 08/12/2017 21:46:35 | 0.0209% |
11.3.1 | 13 | 241 | 08/15/2017 22:09:53 | 08/15/2017 22:10:06 | 0.0120% |
12.1.9 | 2 | 171 | 08/04/2017 22:21:29 | 08/04/2017 22:21:44 | 0.0085% |
12.3.1 | 2 | 18 | 08/11/2017 02:06:07 | 08/11/2017 02:06:18 | 0.0009% |
12.7.1 | 1 | 21 | 08/15/2017 22:10:06 | 08/15/2017 22:10:27 | 0.0010% |
14.1.1 | 126 | 1193069 | 08/17/2017 02:38:50 | 08/17/2017 10:42:03 | 59.4991% |
20.1.1 | 150 | 1511 | 08/08/2017 02:32:35 | 08/08/2017 02:32:44 | 0.0754% |
20.2.1 | 5 | 76 | 08/04/2017 20:21:44 | 08/04/2017 20:21:50 | 0.0038% |
21.1.4 | 1 | 10 | 08/04/2017 20:21:50 | 08/04/2017 20:22:00 | 0.0005% |
21.1.5 | 1 | 16 | 08/04/2017 22:12:54 | 08/04/2017 22:13:10 | 0.0008% |
23.1.1 | 4 | 31 | 08/11/2017 22:24:03 | 08/11/2017 22:24:11 | 0.0015% |
23.1.4 | 1 | 17 | 08/15/2017 22:04:26 | 08/15/2017 22:04:43 | 0.0008% |
30.3.4 | 7 | 2159 | 08/12/2017 18:26:06 | 08/12/2017 18:30:06 | 0.1077% |
Different bird in the sky, so a different pointing...
@C0RR0SIVEWe kind of thought that might be it, was just curious about it. Thanks for the response.
@bounceback2p
How are things going since connecting over wifi? Any better? The speed could have just been weather yesterday at your gateway, or another issue entirely. I assume your HT2000w is somewhat close to your desktop, yes?
When connecting to the Wifi network, you did disconnect the ethernet cable from the computer as well, correct?
Also, special thanks to @C0RR0SIVE. @GabeU. @Gwalk900, @maratsade for all of your help. You all are amazing.
@Aedan wrote:Also, special thanks to @C0RR0SIVE. @GabeU. @Gwalk900, @maratsade for all of your help. You all are amazing.
Thank you, Aedan, for adding me, the official village idiot (accept no substitutes!) to the Brain Trust. 😉 As for amazing, ditto you guys.
@C0RR0SIVE Upload speeds are better today per the last set of tests. We are still freezing and hesitating but have not had the internet go down as of yet.
Yes, the modem is within a foot of the computer and the Ethernet cable is disconnected completely.
@Aedan@C0RR0SIVE@GabeU@Gwalk900 Guess we spoke a little to soon. Speeds are bad tonight and we now have 2 sites we can't even get to load now with the Wi Fi connected. But maybe it will help get to the bottom of this. Here's the test we ran tonight on TestMy. http://testmy.net/quickstats/bounceback2p
HughesNet SCC
11.2.1 | 4 | 2850 | 08/15/2017 22:06:38 | 08/15/2017 22:09:53 | 0.1386% |
11.2.2 | 7 | 1325 | 08/15/2017 22:04:43 | 08/15/2017 22:06:38 | 0.0644% |
11.2.5 | 4 | 420 | 08/12/2017 21:45:45 | 08/12/2017 21:46:35 | 0.0204% |
11.3.1 | 13 | 241 | 08/15/2017 22:09:53 | 08/15/2017 22:10:06 | 0.0117% |
12.1.9 | 2 | 171 | 08/04/2017 22:21:29 | 08/04/2017 22:21:44 | 0.0083% |
12.3.1 | 2 | 18 | 08/11/2017 02:06:07 | 08/11/2017 02:06:18 | 0.0009% |
12.7.1 | 1 | 21 | 08/15/2017 22:10:06 | 08/15/2017 22:10:27 | 0.0010% |
14.1.1 | 131 | 1209210 | 08/17/2017 23:02:52 | 08/18/2017 01:55:18 | 58.8040% |
20.1.1 | 150 | 1511 | 08/08/2017 02:32:35 | 08/08/2017 02:32:44 | 0.0735% |
20.2.1 | 5 | 76 | 08/04/2017 20:21:44 | 08/04/2017 20:21:50 | 0.0037% |
21.1.4 | 2 | 24 | 08/17/2017 21:16:49 | 08/17/2017 21:17:03 | 0.0012% |
21.1.5 | 1 | 16 | 08/04/2017 22:12:54 | 08/04/2017 22:13:10 | 0.0008% |
23.1.1 | 5 | 38 | 08/17/2017 21:17:03 | 08/17/2017 21:17:10 | 0.0018% |
23.1.4 | 1 | 17 | 08/15/2017 22:04:26 | 08/15/2017 22:04:43 | 0.0008% |
30.3.4 | 7 | 2159 | 08/12/2017 18:26:06 | 08/12/2017 18:30:06 | 0.1050% |
@Aedan@C0RR0SIVE@GabeU@Gwalk900@maratsade Here's this mornings tests. http://testmy.net/quickstats/bounceback2p
Here's the Hughes SCC status at same time.
11.2.1 | 4 | 2850 | 08/15/2017 22:06:38 | 08/15/2017 22:09:53 | 0.1364% |
11.2.2 | 7 | 1325 | 08/15/2017 22:04:43 | 08/15/2017 22:06:38 | 0.0634% |
11.2.5 | 4 | 420 | 08/12/2017 21:45:45 | 08/12/2017 21:46:35 | 0.0201% |
11.3.1 | 13 | 241 | 08/15/2017 22:09:53 | 08/15/2017 22:10:06 | 0.0115% |
12.1.9 | 2 | 171 | 08/04/2017 22:21:29 | 08/04/2017 22:21:44 | 0.0082% |
12.3.1 | 2 | 18 | 08/11/2017 02:06:07 | 08/11/2017 02:06:18 | 0.0009% |
12.7.1 | 1 | 21 | 08/15/2017 22:10:06 | 08/15/2017 22:10:27 | 0.0010% |
14.1.1 | 132 | 1236759 | 08/18/2017 03:03:28 | 08/18/2017 10:42:37 | 59.1738% |
20.1.1 | 150 | 1511 | 08/08/2017 02:32:35 | 08/08/2017 02:32:44 | 0.0723% |
20.2.1 | 5 | 76 | 08/04/2017 20:21:44 | 08/04/2017 20:21:50 | 0.0036% |
21.1.4 | 2 | 24 | 08/17/2017 21:16:49 | 08/17/2017 21:17:03 | 0.0011% |
21.1.5 | 1 | 16 | 08/04/2017 22:12:54 | 08/04/2017 22:13:10 | 0.0008% |
23.1.1 | 5 | 38 | 08/17/2017 21:17:03 | 08/17/2017 21:17:10 | 0.0018% |
23.1.4 | 1 | 17 | 08/15/2017 22:04:26 | 08/15/2017 22:04:43 | 0.0008% |
30.3.4 | 7 | 2159 | 08/12/2017 18:26:06 | 08/12/2017 18:30:06 | 0.1033% |
@maratsade@Aedan@C0RR0SIVE@GabeU@Gwalk900 Here's our test results this morning. http://testmy.net/quickstats/bounceback2p Everything seems good this morning wish it stayed that way LOL.
11.2.1 | 4 | 2850 | 08/15/2017 22:06:38 | 08/15/2017 22:09:53 | 0.1309% |
11.2.2 | 7 | 1325 | 08/15/2017 22:04:43 | 08/15/2017 22:06:38 | 0.0609% |
11.2.5 | 4 | 420 | 08/12/2017 21:45:45 | 08/12/2017 21:46:35 | 0.0193% |
11.3.1 | 13 | 241 | 08/15/2017 22:09:53 | 08/15/2017 22:10:06 | 0.0111% |
12.1.9 | 2 | 171 | 08/04/2017 22:21:29 | 08/04/2017 22:21:44 | 0.0079% |
12.3.1 | 2 | 18 | 08/11/2017 02:06:07 | 08/11/2017 02:06:18 | 0.0008% |
12.7.1 | 1 | 21 | 08/15/2017 22:10:06 | 08/15/2017 22:10:27 | 0.0010% |
14.1.1 | 136 | 1282403 | 08/19/2017 01:59:59 | 08/19/2017 10:42:15 | 58.9112% |
20.1.1 | 150 | 1511 | 08/08/2017 02:32:35 | 08/08/2017 02:32:44 | 0.0694% |
20.2.1 | 5 | 76 | 08/04/2017 20:21:44 | 08/04/2017 20:21:50 | 0.0035% |
21.1.4 | 2 | 24 | 08/17/2017 21:16:49 | 08/17/2017 21:17:03 | 0.0011% |
21.1.5 | 1 | 16 | 08/04/2017 22:12:54 | 08/04/2017 22:13:10 | 0.0007% |
23.1.1 | 5 | 38 | 08/17/2017 21:17:03 | 08/17/2017 21:17:10 | 0.0017% |
23.1.4 | 1 | 17 | 08/15/2017 22:04:26 | 08/15/2017 22:04:43 | 0.0008% |
30.3.4 | 7 | 2159 | 08/12/2017 18:26:06 | 08/12/2017 18:30:06 | 0.0992% |
@bounceback2p
For now, you may wish to stop speed tests and the such as Aedan has issued a complimentary site visit to replace your equipment.
@C0RR0SIVE@maratsade@Aedan@GabeU@Gwalk900 Thanks for the advice or input whichever word fits for you. We will stop at this point with the speed tests for now and see what comes out of Monday's appt. We aren't going to hold our breath since that was done once before about 3 years ago and all the tech did was blame our computer. We will keep our fingers crossed and hope for the best and will let you know. Thanks again for all you guys have tried to do and assist us.
Hoping for the best, @bounceback2p!
@bounceback2p wrote:@C0RR0SIVE@maratsade@Aedan@GabeU@Gwalk900 Thanks for the advice or input whichever word fits for you. We will stop at this point with the speed tests for now and see what comes out of Monday's appt. We aren't going to hold our breath since that was done once before about 3 years ago and all the tech did was blame our computer. We will keep our fingers crossed and hope for the best and will let you know. Thanks again for all you guys have tried to do and assist us.
Hi bounceback2p,
I hope yesterday's site visit went well. On top of that, I spoke with an engineer today and got confirmation that network adjustments have been implemented and have improved performance overall. Are you seeing any improvements now?
@Liz@maratsade@C0RR0SIVE@GabeU Monday's visit went very well. The tech was very knowledgeable and very informative. He replaced the modem and the radio on the dish itself. He also adjusted the dish slightly. One thing we weren't aware of and he explained was that our Linksys Router we were using for Wi-Fi before we moved in April and upgraded to Gen 5 was causing issues too. Even though we had never hooked it up since moving, we did have that network on the computer and the router WAS plugged in but never hooked up here. He explained that the system was still trying to detect it and was bouncing back and forth between the Wi Fi on the modem and our router. The router is now uplugged and put away since we are using the Wi Fi on the modem. Service is better, still freezes some but not near as bad and we haven't had the internet go down at all. We will continue to monitor over the next couple days and hopefully it stays that way.
Thanks to all that have assisted us and seemingly it appears things are far, far, far improved. We appreciate everything everyone involved has done very much. Thanks again.
@bounceback2p, that's great! I hope you have no more problems with any of this.
Good morning bounceback2p,
Thank you so much for letting us know how it went, I'm glad your HughesNet service is running well! Please don't hesitate to reach back out if you have other concerns.