cancel
Showing results for 
Search instead for 
Did you mean: 

5 Year issue with Hughes Net

Highlighted

Re: 5 Year issue with Hughes Net

Aedan....Checked and verified the LAN cable is properly connected. All the cables and wiring are brand new as of April when we moved and upgraded to Gen 5. Everything was hooked up by the installer. We haven't changed or adjusted anything. We haven't even hooked up our router as of yet leaving everything hooked direct as the installer hooked it up. We will try to run the various tests over the next few days at different times as best we can.

Highlighted

Re: 5 Year issue with Hughes Net

Ok Gabe thanks for the info. We will use that running our next sets of tests. Thanks again.

Highlighted

Re: 5 Year issue with Hughes Net

We will leave the modem hooked up and running 24/7 so if anyone needs to check codes or the status they can. We so want to get this issue resolved. Thanks for all the assistance to everyone involved trying to help us. It's much appreciated.

 

Highlighted

Re: 5 Year issue with Hughes Net

Just ran another set of tests on testmy and Hughes Speed test from the top of the page. Here's the link to the testmy results. http://testmy.net/quickstats/bounceback2p

 

Also took a look at the HughesNet System Control Center information and here's that info.

 

 
SAI
2014428 (0x1ebcdc)
ESN
12123597
Diagnostic Code
0000-0000-0000-0005
Current State Code
0.0.0
Last Error State Code
14.1.1
Time since Recovery(d.h:m:s)
0.1:42:48
System State Code Monitor
State Code Transitions Total Duration(s) Start Time End Time Terminal Downtime
11.2.1 2235008/04/2017 20:17:0408/04/2017 20:17:340.1680%
11.2.2 493008/05/2017 20:56:0408/05/2017 21:02:190.0665%
11.2.5 337008/04/2017 20:18:4908/04/2017 20:21:340.0265%
11.3.1 913808/09/2017 21:05:5908/09/2017 21:06:090.0099%
12.1.9 217108/04/2017 22:21:2908/04/2017 22:21:440.0122%
12.3.1 1708/02/2017 00:30:0808/02/2017 00:30:150.0005%
14.1.1 8586503308/10/2017 03:04:1408/10/2017 09:47:1361.8397%
20.1.1 150151108/08/2017 02:32:3508/08/2017 02:32:440.1080%
20.2.1 57608/04/2017 20:21:4408/04/2017 20:21:500.0054%
21.1.4 11008/04/2017 20:21:5008/04/2017 20:22:000.0007%
21.1.5 11608/04/2017 22:12:5408/04/2017 22:13:100.0011%
23.1.1 32308/09/2017 21:35:0608/09/2017 21:35:140.0016%
30.3.4 5161907/30/2017 15:15:0307/30/2017 15:25:020.1157%

 
 

Percent Time Spent in State (Since Startup)
 
Hope this helps everyone trying to assist us. We will run another set of tests a little later on this morning and post those results also. Again, many thanks to everyone trying to help out with this. 
Highlighted

Re: 5 Year issue with Hughes Net

Here's the next set of tests run. Maybe from these results you can see how intermittent the signal is. Up and down all over the place. http://testmy.net/quickstats/bounceback2p

The two tests from today alone should show how varied our speed is.

 

Auto-Refresh
 


Advanced Menu
 
SAI
2014428 (0x1ebcdc)
ESN
12123597
Diagnostic Code
0000-0000-0000-0005
Current State Code
0.0.0
Last Error State Code
14.1.1
Time since Recovery(d.h:m:s)
0.0:8:44
System State Code Monitor
State Code Transitions Total Duration(s) Start Time End Time Terminal Downtime
11.2.1 2235008/04/2017 20:17:0408/04/2017 20:17:340.1646%
11.2.2 493008/05/2017 20:56:0408/05/2017 21:02:190.0651%
11.2.5 337008/04/2017 20:18:4908/04/2017 20:21:340.0259%
11.3.1 913808/09/2017 21:05:5908/09/2017 21:06:090.0097%
12.1.9 217108/04/2017 22:21:2908/04/2017 22:21:440.0120%
12.3.1 1708/02/2017 00:30:0808/02/2017 00:30:150.0005%
14.1.1 8888007708/10/2017 15:48:2208/10/2017 19:19:5961.6493%
20.1.1 150151108/08/2017 02:32:3508/08/2017 02:32:440.1058%
20.2.1 57608/04/2017 20:21:4408/04/2017 20:21:500.0053%
21.1.4 11008/04/2017 20:21:5008/04/2017 20:22:000.0007%
21.1.5 11608/04/2017 22:12:5408/04/2017 22:13:100.0011%
23.1.1 32308/09/2017 21:35:0608/09/2017 21:35:140.0016%
30.3.4 5161907/30/2017 15:15:0307/30/2017 15:25:020.1134%

 
 

Percent Time Spent in State (Since Startup)
 
 There's the SCC status also at the same time. Maybe these will help narrow down the issue that we've had for 5 years now.
Highlighted
Distinguished Professor IV

Re: 5 Year issue with Hughes Net

@bounceback2p

 

When you run the tests at testmy.net it's important that you give a few minutes in between each test (at least five is what is normally asked) and not run tests back to back to back.    


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted

Re: 5 Year issue with Hughes Net

Thanks Gabe. Will space them a little more today.

Highlighted

Re: 5 Year issue with Hughes Net

Here's the results from the first set of tests today. Will run another set a little later.  http://testmy.net/quickstats/bounceback2p

 


Auto-Refresh
 


Advanced Menu
 
SAI
2014428 (0x1ebcdc)
ESN
12123597
Diagnostic Code
0000-0000-0000-0005
Current State Code
0.0.0
Last Error State Code
14.1.1
Time since Recovery(d.h:m:s)
0.3:7:54
System State Code Monitor
State Code Transitions Total Duration(s) Start Time End Time Terminal Downtime
11.2.1 3265508/11/2017 02:08:0908/11/2017 02:13:140.1781%
11.2.2 5102008/11/2017 02:06:1808/11/2017 02:08:090.0684%
11.2.5 337008/04/2017 20:18:4908/04/2017 20:21:340.0248%
11.3.1 1014808/11/2017 02:13:1408/11/2017 02:13:240.0099%
12.1.9 217108/04/2017 22:21:2908/04/2017 22:21:440.0115%
12.3.1 21808/11/2017 02:06:0708/11/2017 02:06:180.0012%
14.1.1 9491419008/11/2017 02:45:2308/11/2017 09:47:2661.3405%
20.1.1 150151108/08/2017 02:32:3508/08/2017 02:32:440.1014%
20.2.1 57608/04/2017 20:21:4408/04/2017 20:21:500.0051%
21.1.4 11008/04/2017 20:21:5008/04/2017 20:22:000.0007%
21.1.5 11608/04/2017 22:12:5408/04/2017 22:13:100.0011%
23.1.1 32308/09/2017 21:35:0608/09/2017 21:35:140.0015%
30.3.4 5161907/30/2017 15:15:0307/30/2017 15:25:020.1086%

 
 

Percent Time Spent in State (Since Startup)
 
 
Highlighted
Associate Professor
Highlighted
Senior

Re: 5 Year issue with Hughes Net

Hey bounceback2p,

 

Thanks for posting. You are doing an amazing job of consistently logging your speeds. In the past, I saw that you were concerned about slow and intermittent connections and interrupted service such that your service would be down for periods of up to a week. Is this an issue that you have experience recently? Thanks.

 

-Aedan