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50 GB disappeared in 2 1/2 days!

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New Poster

50 GB disappeared in 2 1/2 days!

I had 50 GB of data disappear between when it reset on July 11 and the 13th is when they are saying it ran out. I talked to a guy for 30 minutes to try to get it worked out, he then sent me to his supervisor as I requested and I waited for 30 minutes just to be hung up on! There is no way that we used 50 GB in 2 1/2 days and I just want back what I paid for or at least a good portion of it or a refund, something for all this inconvenience! The 11th we didn’t really use internet because we went fishing and then we had a huge storm, Sunday we were home half a day, and Monday morning we left and didn’t come back until Friday and today I tried to use it for it to show that we don’t have any regular data or any bonus data. We literally never use much of our bonus data because of when it is used so I know that is impossible! And there is no way 50GB of data was used in the total of the 1/2 a day we were actually using internet on Sunday. As I said we left Monday morning for vacation so there was none used then and Saturday we went fishing and then got home to a storm so couldn’t use it then either. I just want back what is rightfully mine that I paid $150 for! Can anyone help?!?!
7 REPLIES 7
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Distinguished Professor IV

Re: 50 GB disappeared in 2 1/2 days!

@sara_schneider8 

 

If the modem hasn't lost power since your monthly reset, you can see what's been connected to it, both currently and what was, but is no longer, and via LAN cable and WiFi, on this modem page.  You need to be connected to the HughesNet modem to see this page, whether via LAN cable or WiFi.  This info may help you to narrow down the culprit, as it's entirely possible to use 50GB in two and a half days, and without knowing it, even when you and/or your devices haven't used data so quickly before.  

 

Various scenarios can cause high data usage, including technical issues, which the reps can take a look at.  With devices, a cloud connection loop, a weak WiFi signal during a download or data exchange, or even a satellite TV receiver performing an update can cause a lot of data to be used.  The latter is especially the case with DirecTV and their DVRs, even if nothing is ever watched On Demand.  

 

The reps are on M-F from approximately 9AM to 6PM EST.  They usually respond within a working day, so hopefully you'll see a reply on Monday.  They may be able to see what used the data, and again, if there are technical issues that could have caused it.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: 50 GB disappeared in 2 1/2 days!

Good morning Sara, 

 

I see it's your first post here, so welcome to the community! I located your account and reviewed your data usage. While we don't have the ability to see what exactly used your data, I am able to see when the bulk of your usage occurred.

 

From July 12 11am to July 13 6am there was usage fluctuating ~600 MB  to ~1 GB every hour until the data was expended. I see there's a Dish Hopper in your network, so my initial thought would be that had something to do with this heavy usage.

 

As Gabe mentioned, satellite TV receivers can use a lot of data. We recommend disconnecting such devices from the internet when not in use to conserve data.

 

Also while moving forward to better manage your data, you may want to look into using a third-party data monitoring program to help you pinpoint the programs on your PC/network that use the most data. Community members have suggested and used GlassWire, so feel free to ask them for tips on using it: https://www.glasswire.com I've sent you some free tokens so you're able to look into this further.

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: 50 GB disappeared in 2 1/2 days!

Okay, so something like leaving the dish receiver on could cause this? Say maybe we turned off the tv but not the receiver and it stayed on all night? Also how do I receive the tokens I was sent from you?
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Distinguished Professor IV

Re: 50 GB disappeared in 2 1/2 days!

@sara_schneider8 

 

When it comes to satellite TV receivers, they're never really off unless they're completely unplugged, which we don't do, of course.  When you turn them off they actually go into standby, and are still connected and able to use internet data for whatever they might normally use it for.  I don't know exactly how Dish Network receivers do their thing, but I do know that DirecTV receivers can use the customer internet rather than their own dish for things like guide updates, including program descriptions, cast lists, etc.  They can also use the customer internet to pre-download the "instant watch" movies that are sometimes available to watch.  I'm not sure about actual receiver updates themselves, like software/firmware, but it wouldn't surprise me if they use the customer internet for that, too.  This is all when that internet is available of course, as all of these things are normally done through their own service, downloading it through their dish.  

 

With regard to the Data Tokens Liz mentioned, you should see the data added to your Token Data bank.  Depending on how/where you look at your data levels, it will be in the spot that says something like "Data Tokens Available" or "Token Bytes Availalbe".  As an example of my own HughesNet Usage Meter, you'll see my token data in the red box...

 

Capture.JPG

 

Regarding monitoring your data levels, the Glasswire Liz mentioned is great for Windows based computers.  They also have an Android based version, and though I've not used it, I imagine it works as well as the Windows based version, which I've used for a few years now.  Glasswire only monitors the data usage of the computer it's installed on, so if you have more than one Windows based computer you'd want to install it on all of them.  Glasswire is also free.  They do have a paid version, but the free version is good enough for our needs.

 

When it comes to monitoring data on your entire system, as in being able to see how much data is being used by each individual device, the best way is by using a 3rd party router that has that capability.

 

In the end, the best way to ensure that you're not using any more data than you have to is to lock down each device on your system, and the apps and programs on those devices, to using no more data than they have to on their own.  Avoiding "the cloud" (like OneDrive) can save a good bit of data, as transferring files to and from the cloud, including automatically saving things to it, can use a LOT of data.  Installing an ad blocker on your browser(s) can also save a good little bit of data.  I use and recommend AdBlock Plus, but there are many good ad blockers out there.  I also use "Reader View" with my Chrome browser, which allows me to read things like news articles without having to play the accompanying video, which chews through even more data, and unnecessary.  

 

The following two pages are from a few years ago, but much of the info in them still applies, and it can help to save you a good chunk of data.  

 

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Elimi...

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-pa...


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Tutor

Re: 50 GB disappeared in 2 1/2 days!


@GabeU wrote:

@sara_schneider8 

 

When it comes to satellite TV receivers, they're never really off unless they're completely unplugged, which we don't do, of course.  When you turn them off they actually go into standby, and are still connected and able to use internet data for whatever they might normally use it for.  I don't know exactly how Dish Network receivers do their thing, but I do know that DirecTV receivers can use the customer internet rather than their own dish for things like guide updates, including program descriptions, cast lists, etc.  They can also use the customer internet to pre-download the "instant watch" movies that are sometimes available to watch.  I'm not sure about actual receiver updates themselves, like software/firmware, but it wouldn't surprise me if they use the customer internet for that, too.  This is all when that internet is available of course, as all of these things are normally done through their own service, downloading it through their dish.  

 


Wow. I haven't had satellite TV since I had dial up but why would anyone allow their satellite TV system to access their computer internet?

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Distinguished Professor IV

Re: 50 GB disappeared in 2 1/2 days!


@GW wrote:

Wow. I haven't had satellite TV since I had dial up but why would anyone allow their satellite TV system to access their computer internet?


Though HughesNet isn't really amenable to this because of the data restrictions and the extra, unintentional data usage mentioned above that can occur, connecting a satellite TV receiver to the internet allows access to a significant library of free on demand movies and TV shows, enabling the viewer to stream those additional items through the receiver, and even record them to the receiver's DVR.  It can greatly expand what's available to the viewer.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Moderator
Moderator

Re: 50 GB disappeared in 2 1/2 days!

Good morning Sara,

 

It's been a while since we last heard from you, so we will close this thread. Hopefully Gabe's followup regarding TV receivers and tokens clarified things. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.