I have seen where many people are having this same issue. I read that if you post a new conversation they will review your sales call and determine if you can cancel without any fees. I would really like to get out of my contract without the early termination fee because whoever the guy was that we talked with initially was EXTREMELY misleading. I pay $70 a month for nothing essentially. We have Roku box and this was my main concern because my son and I only have local channels to watch on tv. We wanted to make sure we could use the Roku to have something to watch. I distinctly remember the guy saying we could watch a movie a day/10-20 movies/month and be that was fine, and we could never use up the bonus bites between that 2am-8am window. We’ve had this problem since the 1st month. We discovered that 1 movie used up about half of our month's allowance of data. I also found that I can only watch 1 show in the morning within the bonus bite window for about 2/3 of the month. Not only do we have these problems, but the internet is sooooo slow the majority of time, my son has a hard time doing his online homework for school and I have problems paying my bills online because of this. I can't continue to pay this kind of money for such crappy service and such limited data, especially since what we were told was no where close to our experience. I had called since getting your service and they had instructed me to set the Roku settings to a lower definition so that we will not use up so much of our data, but this did still did not make much of a difference, till only have data for 2-4 days monthly. If I was told when I signed up that the use of using my Roju was going to be MINIMAL, I would’ve never signed up for your service.