I had upgraded from the HN9000 to the HT1000, but it was not running up to par. My first installer aimed it through the trees back in Feb. I had to pay almost $200.00 to get it re-aimed. That improved my connection but it still did not run near the quoted speeds. I explained every thing to ***** and the next thing I knew,for the cost of the shipping, I have a new modem on the way.