Update on this now that I'm back online: They call me a few days before the 19th and ask to make the appointment for the 18th, that's fine by me. The guy is supposed to show between 5pm and 9pm. He never showed up. I was furious, I'd already waited 3 weeks. I call AGSL the next morning, mid morning that is, they have no idea and will get back to me before Monday. I called them, they didn't call me. I called them again that afternoon cause they said someone would get back to me that afternoon. They didn't know when they could schedule me back in but someone would get back to me between Saturday and Monday. Couple of hours go by and some gal calls me and says they can fit me in on the 27th. This now makes it 4 weeks without internet. My business is up the shit, my clients web page is sitting dormant. My husbands trade are up the shit, I can't talk with my family back home...I'm an Aussie. I can't research the spiders that are crawling all over the yard, spinning webs in the grass. I thought they were brown recluse. I don't have a fancy phone so I can't use it.
I call Hughes and I complain, I call again, I complain. I think I called every day cause someone said they'd get back to me. Finally on Monday I get to talk to someone that actually cares, a nice gal from TEXAS. She puts me through to some nice people who help me more. I was given a months credit cause of all the bullshit but that was on the Friday before after complaining. Now I'm given $30 month off for 12 months....this is good.
Finally the 27th comes. The guy is running so late. He gets me all hooked up. Super nice guy too. He is from Iowa and has traveled from Iowa and is driving back to Iowa that same night to be with his family. He said he couldn't make his next appointment because it was getting so late and he had a long drive ahead of him.
HUGHESNET, GET RID OF AGSL. They are worthless, rude, so far behind with their work, morons...this is the call desk I'm talking about. One of them actually hung up on me, no thank you, nothing.
Now the Dish guy got there in a week and had me hooked up. Said he could have done my internet right there and then if only Hughes got their shit together and sorted it out with Dish.
At one point I asked for the name and address so I could send in a handwritten formal complaint...now that got me some major attention from Hughes. I'd still like that address cause I'd still like to send in that handwritten formal complaint.
And my connection is slow