I have had the misfortune to be a Hughes Net customer for about 13 months. From day one there were issues. the installer was too lazy to run his own cable into the house and spent a goodly amount of time trying to discover which Direct Tv cable ran to the room where I wanted the modem so he could use it rather than install his own.
My children thought that having a Hughes Net system was so great that they gave me an Amazon Fire Tv system and Netflix for my birthday got it all hooked sadly to discover that all movies and other features buffered all the time during that evening. I then called to find out why my movies were buffering and was told that must have been some error and tech support had me run speed checks under their direction. The down load speeds were less than 1.0 mbps and some as low as 389kbps. I was told then that someone higher up in tech support would review this poor result and call me back with answer. Never happened. Over the last year I have called about this poor performance to Hughes Net's stated avg. download speed never getting an answer but rather a run around with the final outcome being we cannot maintain anywhere near our stated avg. of 5-7MBps download speed during prime usage times. Great speeds between 2a.m. and 8a.m. when nobody is using. The speeds so bad Amazon refunded me the cost of the movie I purchased.
Today I called to ask why that my bank account was charged for the service the day the bill was generated. The answer is that's the way we do it and we can't change it. When I ask to speak with a supervisor I was told that she was too busy to talk to me but had been to about my concern and she was willing to move the bill generation date but funds would still be withdrawn on the day bill generated even though it clearly states that it is not due for 10 days. Nothing new. I was told when I got the service I would be mailed a bill and then would pay it. When I called to find out why that didn't happen a year ago I was told that there would be an extra charge for that service but I would have time to review before funds were pulled. Once again another Hughes Net lie.
Nothing from day one has been as represented when I called to get service. What a poor excuse for an internet data provider.
To borrow an old saying about politicians to describe customer support at Hughes Net " if their lips are moving they are lying" is the best description.
You and I are in the same boat Sanford! I too have the displeasure of being a Hughesnet customer. It appears to be that no one who can effect real change to service delivery has slightest concern for satisfaction of the subscribers. As for the low speeds, every time I contact Hughesnet I am informed I exceeded my allowance and will have to purchase additional tokens! The previous allegation occurred three days after the billing cycle and the data allowance reset....three days! There was no way I used 150GB of data.