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Absolutely Disgusted With New Service

awall
New Poster

Re: Absolutely Disgusted With New Service

maratsade
Distinguished Professor IV

Re: Absolutely Disgusted With New Service

@awall , make sure you follow the troubleshooting instructions here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

There are specific required file sizes for these tests. Please read the instructions. 

Also, you should only post the URL to the page titled My Results.  On Testmy, click in the My Results link (top of the page) and post that URL. You need to only post it once. 

If you haven't created a free account with Testmy,please do. Then run the tests as required and post the required URL. 

As for testing latency, I use pings. Others may have some other recommendations. 

GabeU
Distinguished Professor IV

Re: Absolutely Disgusted With New Service

https://testmy.net/quickstats/Awall


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
awall
New Poster

Re: Absolutely Disgusted With New Service


@GabeU wrote:

https://testmy.net/quickstats/Awall


Thanks GabeU.  I've got it set to run every four hours for the next 24 hours so well see.....

 

However, I really don't see what this is going to tell us since from what's been said, it's the latency that's the issue and nothing can be done about that.  I just wish HN had been more transparent about this.  Especially with the penalty that I'm facing to cancel 10 days in ($400 for the equipment I purchased and $400 for the early cancellation fee).  Who would have thought that a DSL connection at 1 to 2 Mbps would have smoked HN.  I'm just feeling taken advantage of by HN on this.

maratsade
Distinguished Professor IV

Re: Absolutely Disgusted With New Service

@awall , do the required testing and troubleshooting. As they say in the article I linked earlier, they're willing to work with subscribers regarding the ETF, but you have to do the troubleshooting.  

awall
New Poster

Re: Absolutely Disgusted With New Service


@maratsade wrote:

@awall , do the required testing and troubleshooting. As they say in the article I linked earlier, they're willing to work with subscribers regarding the ETF, but you have to do the troubleshooting.  


Oh, I plan on following the troubleshooting requirments exactly as requested.  I really would like for this to work since there is no chance of high speed internet (Fiber) at my location.  We also have no cell service here which eliminates a mobile option.  HN was my last hope.  Based on the TV advertising I thought the new Gen 5 service was better.....

maratsade
Distinguished Professor IV

Re: Absolutely Disgusted With New Service

Wow, no cell service, that's bad. 

awall
New Poster

Re: Absolutely Disgusted With New Service


@maratsade wrote:

Wow, no cell service, that's bad. 


Yep, even tried the below from Weboost to see if we could get a better signal.... no go.

https://www.weboost.com/products/destination-rv

 

To top it off, my driveway is 1/2 mile long and there's not a chance the phone company is going to drop a fiber line all the way back here.

maratsade
Distinguished Professor IV

Re: Absolutely Disgusted With New Service

Is there anything in the works for county wide or statewide fiber? Some areas are moving in that direction. What do you do for a phone? Do you have a landline?

awall
New Poster

Re: Absolutely Disgusted With New Service

Results as of 3:00pm 1/4/22.  As you can see, the download speed is good (at times).  However, I cannot even watch an Instagram story without buffering.

 

https://testmy.net/quickstats/Awall

 

So.... with this in mind, what else needs testing before we move into some sort of help on the early termination fee?