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After technician has been here, I still am unable to connect any of my devices to Hughesnet!

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New Member

After technician has been here, I still am unable to connect any of my devices to Hughesnet!

Even after having the technician cone and "fix" my connection, I STILL am unable to connect any of my several mobile and tablet devices to Hughesnet!
10 REPLIES 10
Assistant Professor

Re: After technician has been here, I still am unable to connect any of my devices to Hughesnet!

Kim, can you connect anything directly with a cable to the modem? It is pretty much an essential troubleshooting step.
As far being able to connect by wireless through a router, that is something that is up to the customer to get working.
We other users can try to help but again, have to know all is good connecting directly, no router.
New Member

Re: After technician has been here, I still am unable to connect any of my devices to Hughesnet!

Done that. When the technician left he was able to connect and use my WiFi with his laptop (I don't own one) my family and I however, cant get one mobile or tablet device to connect at all! I'm fed up !!!
Assistant Professor

Re: After technician has been here, I still am unable to connect any of my devices to Hughesnet!

It is a matter of setting up your devices and router correctly. Only trying to help. You can certainly take it or leave it, your choice.

Do you have anyone that is familiar with setting up a router and devices?
Assistant Professor

Re: After technician has been here, I still am unable to connect any of my devices to Hughesnet!

Have to add, setting up a router without a device that can connect directly to it is kind of like flying blind. Extremely hard if not impossible.

Do you know what security it is using and what the passkey is?
Associate Professor

Re: After technician has been here, I still am unable to connect any of my devices to Hughesnet!

Just saying that Hughes official support here ends at the LAN port on the back of the modem, if you are having trouble configuring your wireless router, or connecting your devices to your Wifi network, you will need to contact a local computer shop for assistance, or try the limited assistance that members such as sgoshe and GWalk can provide.
New Member

Re: After technician has been here, I still am unable to connect any of my devices to Hughesnet!

I don't know why I'd used it for months with no issue and changing nothing, why its become a huge problem. But again, I would rather not pay monthly for something I cannot use and don't have the time and extra money to figure it all out! If you buy a car and it quits running (while under warranty ie. your actively paying for it) there is an option to get out of it or another fair option that doesn't include spending more money with no results. There is absolutely nothing wrong with any devices ....they all connect anywhere else so until I can pay my cancellation fee I guess I'll just have to suck it up.
Honorary Alumnus

Re: After technician has been here, I still am unable to connect any of my devices to Hughesnet!

Kim,
Wireless networks need to be encrypted for reasons of security.
That being said, a wireless device needs to "join" that network by entering the passkey or passphraise that is supplied by the router itself..
This honestly isn't a "hughes" issue, this is a networking issue.
As stated by Charles, there are several experienced users, myself included, among others, that can help you work through the problem.

We need to start with the make and model of your router.
Assistant Professor

Re: After technician has been here, I still am unable to connect any of my devices to Hughesnet!

As Charles said, HughesNet responsibility ends at the LAN port on the modem. Most likely settings with your router and devices causing the problem.

You can either continue to have no connection or get help from someone you know, a network specialist in your area, or from some of us here. Although to be honest, I doubt any of us here can help you without having any device that can directly connect by cable to the router and modem.

I have no doubt the technician that visited made sure the modem and service was working. Did you ask him to get one or all of your devices connected? Did he ask for a fee to do so that you didn't want to pay? Would be perfectly within his right to ask for such a fee.

And if I buy a car then add something aftermarket I don't expect the dealer to repair it.
Assistant Professor

Re: After technician has been here, I still am unable to connect any of my devices to Hughesnet!

I don't think she has anything that can connect to the router or modem by cable. Good luck Gwalk, I'm pretty much done. I was typing my post above while you posted.