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Agreed! This service is VERY slow. Stuck with contract for another 22 months.....

New Member

Agreed! This service is VERY slow. Stuck with contract for another 22 months.....

This service is VERY slow.  Stuck with contract for another 22 months..... I have no recourse other than pay huge fine.  This company does not have to perform.
2 REPLIES 2
Moderator
Moderator

Re: Agreed! This service is VERY slow. Stuck with contract for another 22 months.....

Hi basslake4115,

I see it's your first post here, so welcome to the community!

Thanks for posting, we'd like to help address your speed concerns. To get started, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:

https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet- speedtest-guide-for-testm...

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Looking forward to hearing back from you. Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Moderator
Moderator

Re: Agreed! This service is VERY slow. Stuck with contract for another 22 months.....

Good morning basslake4115,

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.