Thanks. For our data collection purposes, let's stick with the meters shown in the SCC at 192.168.0.1. This page is hosted on your modem and loads fairly quickly compared to having to log into the Support Center.
Since you do use the internet before 8 am your time, please take a screen shot of the data meters in the SCC, and include your system clock for reference, like this:
A starting screenshot taken no later than 7:30 am would be ideal so we can see noticeable data depletion between screenshots.
Then please take the ending screenshot at 8 am, this way we can see whether the Anytime or Bonus Data were depleted.
If we see from the pre-8am screenshots that Anytime Data decreased, I'll escalate your case to our engineers for their investigation.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
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