Sadly Mr. Hobbs got off to rocky start here in the Community.
While anger and frustration go hand-in-hand with anything computer and or networking related Mr. Hobbs would come across at times as .... caustic.
One thing that strikes me is that in many places his threads lost "continuity" in the respect that the ... thrust of the conversation was not maintained ... (questions/answers) were not added to the bottom of the conversation. They became saturated with "subtopics" within the topic.
In many cases someone may ask a "loaded" question that really defines a branch that needs to be looked at. If that question is not answered then that area is not addressed as well as it could be.
Anything having to do with computers and networking require a Divide & Conquer approach. This is where "loaded questions" come into play.
Those of us "regulars" here in the Community have a wealth of practical experience that does not originate in a script.
Here in the Community there is no Tier 1, Tier 2 ... where each successive contact requires that a user start from square one, advancing to the next level, each being a "filter". Here the case can be escalated to the proper department including Engineering if the facts warrant that.
There is no way that common sense says .... "I'm at the Corporate Level .... I think I'll start over at Tier 1".
I had for example posted a link to the user manual for the HN9000 modem that gives many useful details regarding that system ... including how to "toggle" Turbopage.
The remote aspect of a satellite connection implies that a user is involved to some degree in diagnosis ... this simply is not a terrestrial connection ... it has more moving parts ... period.
In the end this Community is a shortcut to getting direct escalation.
I understand that the lower tier scripted phone support is frustrating. I understand that trying to advance to the next support level is difficult. I know that the small team of Advanced Technical Support is not the best at getting those calls out.
I also understand that the chance of a real Engineer calling a subscriber directly is about equal too my winning the Lotto or getting hit by a meteorite. Simply put ... Engineers are too busy and to focused to wade through the inevitable rhetoric that most user level subscribers are get in to.
They work their "magic" behind the scenes and the update either the Community Mods or perhaps "Advanced Support" if further info or contact is needed.
Anyone that thinks either wise has a very poor grasp of computer/networking issues.
Mr. Hobbs has been repeatedly abusive to the Forum Mods (to me common sense says that will put you to the bottom of the queue) to regulars like Corrosive that I'm sure has more knowledge of computers and networking than Mr. Hobbs knows about cattle or .. BirdDog who ran a satellite NOC for the Air Force to perhaps even myself who may or may not have been referred to as a sub-human Knuckle Dragging Slug.
We here in the Community have done our best to help "quantify" Mr. Hobbs problems with his connection. The Mods have given him a "get out of jail free card".
If he is as unhappy as he seems, why hasn't he taken the offer?
The problem is, and clearly underscores HughesNet’s priorities, the actual employees only work banker’s hours, 5 days a week! What does that tell you about professionalism?