Last month I spent days discussing my problems on this comment line, with HughesNet customer service representatives and finally with corporate representatives. Briefly, I started service in July, 2014. In January of this year I noted that I was being overcharged for my HughesNet service. Upon contacting HughesNet I was told that this was due to tacked on charges I never requested, including a phone service (again that I never requested or received) that was added to my bill in January of this year. Nobody really had much of an explanation other than to conveniently blame the original salesperson. After many frustrating conversations, I thought I had eventually resolved the issues with a conversation with Roderick in corporate. That euphoria lasted less than a month, until I checked the billing to my credit card for last month. To explain, last month's resolution resulted in a $93 refund to my account and an upgrade to Prime, leaving me with a monthly charge of something less than $60. Well checking last months charges to my credit card I note, low and behold, a bill from HughesNet for $68. This did not make any sense from 2 perspectives: one my monthly bill was supposed to be only around $60, and secondly I had a $93 credit. So I once again contacted the HughesNet customer service department, talked to David (of course no last names--except mine) and was told that the bill was really ~$248: ~$60 for monthly service + $120 service cancellation charge - $93 credit. I went on to, as calmly as my blood pressure would permit, explain the fiasco that lead to the complimentary service 'change'. He claims he recognizes the problem and make the corrections. Unfortunately, multiple past experiences with HughesNet has taught me not to believe much of what they claim. In thinking about this continued fiasco, I reflect back on some of my final comments to Katie, "I guess the 2 problems I have with respect to this fiasco are that it occurred in the first place and that it took so much effort on my part to get it resolved." One would think with all the hassle I caused and all the hassle I had to go through last month that someone in this company would make sure that they got it right. Doesn't anyone talk to anyone else in this company until some crisis arrives. I mean, Hughes Corporation is gigantic and HughesNet may be only a small insignificant component of it, but have some pride, because your next HughesNet customer may turn out to be someone more important than me.