cancel
Showing results for 
Search instead for 
Did you mean: 

Another Customer With Slow ( Turtle) Net

Freshman

Another Customer With Slow ( Turtle) Net

OK I signed up in May 2017 and dont watch much TV untill the weather gets bad, so the weather is bad and Huges Net is worse. Seems like lots of people have issues. I have called and done the Telephone loop,jump through the hoop, unplug, plug,unplug,plug, tricks and its still slow. They promise 25 Mbps but I very seldom get over 5.Today its not over 2. I have made an account on Testmy.net. and its running now, so what do I do after that? Standing by watching the circle go round !!!!

Tags (1)
13 REPLIES 13
Distinguished Professor IV

Re: Another Customer With Slow ( Turtle) Net

@jjblugrassy

 

You should post your testmy.net Results page URL so the reps/engineers can see the speed test results.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Another Customer With Slow ( Turtle) Net

Here are my results for a 12 Hour test to start off with, I can do a week but they wont be any better. https://testmy.net/auto?extraID=A&schType=&st=1&r_time=1&xtimes=12&minDFS=&minUFS=

Distinguished Professor IV

Re: Another Customer With Slow ( Turtle) Net

@jjblugrassy

 

That link is actually to a test, itself, as in clicking on it takes one to a page that will start a test for them.  

 

To post your test results link, while signed in to your testmy.net account click on Resutls on the upper right.  Then, while on your Results page, copy the URL in the address box and paste it in here.  

 

Capture1.JPG

Capture.JPG


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Another Customer With Slow ( Turtle) Net

Sorry Here we go. https://testmy.net/quickstats/Jeff%20Johnson this is longer period test. It looks to be all over the place???

Assistant Professor

Re: Another Customer With Slow ( Turtle) Net

That is really, really low for this time of day:

1. Was anything else using the internet or active during the test?

2. Are you in FAP?

3. Go to http://192.168.0.1/index.html#!/home/status#%2F. What does it say there for the IPGW code (e.g., 'J2SDO068HNSIGW0103') and signal strength.
4. Go to http://192.168.0.1/limited.html#!/diagnostics/curr_hour_history. Does it show any red x's?

5. Go to http://192.168.0.1/limited.html#!/state_code/state_code_monitor. Does it show any current error codes?

 

If you take screen shots of these, please remember to edit out the SAN (starts with DSS+7 digits) before uploading here.

 


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Another Customer With Slow ( Turtle) Net

MarkJFine,

1. No, only my Laptop that was recording the test, and it was wired directly to the box via an ethernet cable.

2. I dont understand FAP ??

.4.PNG4.5.PNG5.

Assistant Professor

Re: Another Customer With Slow ( Turtle) Net

FAP is Fair Access Policy. That's when you've used all of your data plan and your speed gets throttled down to under 3Mbps. Looks like you either were in FAP during the past hour or the system thinks you are. Not sure why Current isn't x'd off though.

 

That last image may need to be refreshed. It's not showing the data filled in. That used to happen with an older version of Firefox but I think the latest version fixed it.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Freshman

Re: Another Customer With Slow ( Turtle) Net

Is this what you need?6.PNG

Assistant Professor

Re: Another Customer With Slow ( Turtle) Net

24.1.1 indicates you're throttled below 3Mbps in FAP since 2pm GMT (9am ET) today.

 

That 1.2.1 is a little troubling too. That indicates your modem may be overheating. Is there enough clearance around the sides, back, and top of the modem? Was anything covering the vents yesterday morning?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.