Anybody else on beam 51 seeing slow speeds?

[Oliver]

Bumping this up again

[GabeU]

@Oliver

I don't know if tagging the reps on the side notifies them of your reply, so I will also tag them in this reply. 

@Liz

@Amanda

Keep in mind that the reps aren't on during the weekends, so the earliest you'll hear from one is Monday, when they see this, though it can take them a day or two to reply.  

With this said, I should have tagged them previously.   

[Oliver]

GabU, Thanks for tagging this for me.

[GabeU]

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@Oliver wrote:

GabU, Thanks for tagging this for me.

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You're very welcome.   

[Liz]

Good morning Oliver,

I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Tuesday, Jan 30, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109153247 if you need to reschedule.

Please let us know how the site visit goes.

[Oliver]

Well the Tech was out and adjusted the dish. Hope this keeps up. Thanks Liz!

[GabeU]

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@Oliver wrote:

Well the Tech was out and adjusted the dish. Hope this keeps up. Thanks Liz!

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[Liz]

Glad to have helped, Oliver. Thanks for coming back with the update!