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Anyone else not able to access email? Ive been unable for a week...

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DisgruntledUser
Freshman

Anyone else not able to access email? Ive been unable for a week...

I have never, ever, dealt with a company so incompetent that cannot fix their own problems they create. My email/main login was working fine last friday (9/27)morning, but havent been able to access it since, system claims password is incorrect. I called hughesnet Monday 9/30 (didnt attempt over the weekend to avoid being connected to an overseas call center) to report the outage. I called 9/30, HN(Frank) asked for 48 hours, not working after 48 hours, called 10/2, HN(Richard) asked for 48 hours, claiming engineering is having "issues". He assured me it would be fixed within the 48. Still no go this morning 10/4, called HN(Tony G.) and he said give engineering 2 hours. Nothing. Called back after 3 hours (This time "Wade W") and he is saying that Hughesnet is having trouble with email for many people, a glitch in the system, and reassured me engineers are working on the problem and my case has been escalated. O yeah, wait 48 hours!

 

BTW, this seems to be a separate issue from what others are having (404 errors, etc) I cannot access only the main email address I had back prior to Gen 4, I assume it was a Gen 3 system. It was attached to the old SAN DSS# (which I still get billed under) and all other email addresses are on new SAN. I cannot access the particular email, nor retrieve password, as HN states password retrieval questions have not been set up. Like I said, I have used the same login and password for years now and it just quit sometime after I logged in last Friday. Other logins on my account, such as the spouse and kids, working fine.

 

In this day and time of electronic billing, autodrafts, estatements, electronic reservations, whatever, most of us rely on email to access our financial information,etc. And it seems HughesNet is NOT up to the task of providing timely resolutions to problems with their system. I mean A WEEK without email? Totally Totally ridiculous. I have been polite as possible to these phone agents, but I feel like screaming at the top of my lungs, or better yet, switching to the (only other) provider of satellite internet.

27 REPLIES 27
GabeU
Distinguished Professor IV

Not to be pedantic, but no one is actually paying for their HughesNet email.  It's a free extra that comes with the internet service.  

 

It's wise for HughesNet customers to have a backup email from one of the major free services, like Google, Yahoo or Outlook (Microsoft) or whoever you like.  Or, even use the HughesNet email as the backup, and the other as your primary.  Keep in mind that, if you ever move on from HughesNet, you lose your HughesNet email.  

 

This is not at all an excuse or in any way an attempt to dismiss the frustration of those dealing with the email issue, which I have no doubt is not only extremely irritating, but may actually be causing genuine problems.  I very much hope that the issue is fixed soon so that everyone can once again access what they need.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro


@GabeU wrote:

Not to be pedantic, but no one is actually paying for their HughesNet email.  It's a free extra that comes with the internet service.  

 

It's wise for HughesNet customers to have a backup email from one of the major free services, like Google, Yahoo or Outlook (Microsoft) or whoever you like.  Or, even use the HughesNet email as the backup, and the other as your primary.  Keep in mind that, if you ever move on from HughesNet, you lose your HughesNet email.  

 

This is not at all an excuse or in any way an attempt to dismiss the frustration of those dealing with the email issue, which I have no doubt is not only extremely irritating, but may actually be causing genuine problems.  I very much hope that the issue is fixed soon so that everyone can once again access what they need.


I hope you work for Hughesnet; If you don't you should. Please realize that nothing in life is free, other than air. You can slice it anyway you want it, but for $70 a month I am paying for x # email accounts, alloted data, and service. When these dont work as stated in the agreement, customers get disgruntled. I have been with HN since 2011 and had no intentions of leaving for another service. There shouldn't be any reason to have a duplicate or backup email on a free server when your using a paid one. Everything ***should*** be secure and backed up on Hughes' system and retrievable after a glitch in their system. It's not that things shouldn't happen. It's how prepared you are to handle them when they arise. After 4-5 phone calls and back and to on forum I would think it would be fixed. If you dont have a problem with any of this, I dont even know why you're chiming in.

GabeU
Distinguished Professor IV

@DisgruntledUser 

 

I only meant in the contractual, legal sense.  Not what someone may consider to be a part of what they're paying for.

 

And I agree with you in that it should work properly.  What HughesNet offers, whether it's a freebie or something contractually included, it should work properly, and they've been working on it to make it so.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

Hi Anthony,

 

I'm seeing it on my end now, can you please confirm you can access that e-mail account?

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!


@Liz wrote:

Hi Anthony,

 

I'm seeing it on my end now, can you please confirm you can access that e-mail account?

 


Yes @Liz I finally am able to login to the email server again under the proper account. ( and its under the current SAN) Its a shame I wasted a week with phone support, I suppose I should have came to the help forum first. I appreciate the help. Wow my inbox is full of spam after 10 days! (Yes I have filters on, thats a battle for another day) Thanks again-

Wonderful, good to hear that. The community is here to help, so feel free to drop by any time.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Good morning rexroden,

 

I made an adjustment to your account so that you may be able to access your e-mail, but it will take time to propogate in our system. It should definitely be synced by tomorrow, but I'll also check later in the afternoon if your e-mail accounts are active again sooner.

 

Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!