Solved: App still won’t work - Page 2 - Hughesnet Community

Fordgirl01 · ‎05-08-2020

I set up email as Liz suggested from my previous post and I still get the same message when I try to log in to the app: This account is not allowed to log in.
Has anyone actually been able to use the app??

Liz · ‎05-18-2020

Good morning Fordgirl01,

Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation.

In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

Your patience and understanding are much appreciated.

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

Liz · ‎11-25-2020

Good morning folks,

Thanks for reaching out. As mentioned previously in this thread, this is not a bug; New York Broadband customers can only perform online functions with their HughesNet accounts via http://my.hughesnet.com/

Currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself. Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

Your patience and understanding are much appreciated.

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post