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App still won’t work

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Moderator
Moderator

Re: App still won’t work

Good morning Fordgirl01,

 

Not sure where you e-mailed the screenshot, please private message it to me by clicking this link and attaching the screenshot to that message.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: App still won’t work

Good morning Fordgirl01,

 

Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation. 

 

In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

 

Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

 

Your patience and understanding are much appreciated.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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Freshman

Re: App still won’t work

It seems like an account should be an account, but thank you for spending the time finding an answer for me. I will be looking forward to being able to use the app in the future.
Highlighted
Moderator
Moderator

Re: App still won’t work

I totally agree! Looking forward to this as well. Have a great rest of your week!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.