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App still won’t work

Moderator
Moderator

Re: App still won’t work

Good morning Fordgirl01,

 

Not sure where you e-mailed the screenshot, please private message it to me by clicking this link and attaching the screenshot to that message.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Moderator
Moderator

Re: App still won’t work

Good morning Fordgirl01,

 

Thank you for your screenshots and additional details you've PM'd me. After discussing with our devs and reviewing your account, I've learned that currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself, this explains the current situation. 

 

In the meantime, you can still perform online functions with your HughesNet account via http://my.hughesnet.com/

 

Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

 

Your patience and understanding are much appreciated.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

New Poster

Re: App still won’t work

It seems like an account should be an account, but thank you for spending the time finding an answer for me. I will be looking forward to being able to use the app in the future.
Moderator
Moderator

Re: App still won’t work

I totally agree! Looking forward to this as well. Have a great rest of your week!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

New Member

Re: App still won’t work

Its been 6 months now and I get this same msg. when trying to sign on to the HN app. has this been fixed yet for NY?

Distinguished Professor III

Re: App still won’t work

n/c

New Poster

Re: App still won’t work

I guess not-I just tried the app again. I sure with they’d figure it out.
Distinguished Professor III

Re: App still won’t work

Often figuring out what may be wrong can take a long time, unfortunately. 😕

 


Fordgirl01 wrote:
I guess not-I just tried the app again. I sure with they’d figure it out.

 

Moderator
Moderator

Re: App still won’t work

Good morning folks,

 

Thanks for reaching out. As mentioned previously in this thread, this is not a bug; New York Broadband customers can only perform online functions with their HughesNet accounts via http://my.hughesnet.com/

 

Currently the HughesNet mobile app is being planned for future use by New York Broadband customers like yourself. Once the mobile app has been updated to support NY broadband customers, we'll have announcements about it.

 

Your patience and understanding are much appreciated.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post