Just curious - it's Friday and since around 8AM CST my speeds have been terrible and they are usually fast - I still have 10GB in data tokens remaining. Is there an outage or something causing the slowdown guys and gals?
It's possible there was a problem at the time. My speeds seem fine, though it's many hours later.
When you are out of your normal data and token data is being utilized, you shouldn't be in FAP.
BTW, you really should go back and edit that picture out of that post. You can just delete the picture and put a word or sympbol or something in its place, as I don't believe you can leave a post blank, though you can try to. I've never done that, myself, so I don't know if it works. To edit the post, click on the three dots to the upper right of the post and click on "Edit Message". Again, though, I can't stress enough the importance of deleting that picture, or at least editing the SAN out of it.
With the reps being off until Monday, I'd keep trying. You always have the option of calling tech support at 866-347-3292, though, admittedly, that's sometimes a frustrating endeavor.
But, in the meantime, check to make sure that your coax connector is snug at the back of the modem (finger tight is enough), and if your modem is plugged into a power strip or surge protector, try plugging it directly into a wall outlet. I don't know if these things will make any difference, but if there is a problem with any of them they might.
On the following page, what does your Satellite Receive Signal Strength say in the WAN info box? http://192.168.0.1/#!/home/status If it's lower than 70 or so, it could indicate an issue, though signal strengths can vary from beam to beam and one's location within their beam.
Also, though it may take a while to upload due to your speed issues, please post a picture of the following page, with the SAN edited out, of course. Sorry, I couldn't help but to tease a little. I'm just trying to add a small bit of levity to what I'm sure is a very frustrating situation. The picture of this page will help to show whether there is some type of technical issue. http://192.168.0.1/limited.html#!/state_code/state_code_monitor
I won't be back on until later this evening, but someone else may be able to help, as well, including with what the picture of the state code page shows.
Sorry, couldn't locate the WAN setting percentage but here's the post you said might help someone help me identifiy any problems. Best to you @GabeU
@GabeU - here's an intersting story -- one of my employees lives in the little town about 7 miles south of my house, they are on Gen4 - a very small package and they stream music and watch YouTube constantly (no cable, Dish or DirectTV as they can't afford it) and they NEVER buffer, use up all their data or encounter slow speeds. They don't want to upgrade to Gen5 because there are so many people in/around our rural town that have it and are very unhappy the either bought the service or upgraded from Gen4. So is the difference that Gen4 isn't as populated and that it handles the data differently? Can you downgrade to Gen4? I'm going to include a recent test history (which I haven't been doing as regularly as I once was, because I know it's slow and don't want to eat of the data!) but it's INCREDIBLE the swing in speeds -- and I continue to be less than impressed with evenings and weekends...
We are continuing to stream music via my ADDED DATA on Verizon phones because we can't stay connected (constant buffering) on HN.
Everything you mentioned before has been done - plugged directly into outlet, checked the cables, unplugged and replugged, disconnected everything except the HN cable directly into the computer. Dish doesn't have access to wifi because we changed name and password. No alarm or security systems use wifi -- I wonder when it will improve or in the least become consistent - heck I'd be happy with 12MBPS if it was consistent day, night and weekends!
That link to the page with the Wan Info box that contains your signal strength got messed up, so it's defaulting back to the main System Control Center. Hopefully the following will work the way it should (I'm going to try it as soon as I post this message)... http://192.168.0.1/#!/home/status
If it doesn't, when on the main System Control Center page, which is at http://192.168.0.1/#!/usage , click on System Status as the top of the page. That will take you to the page that the link is supposed to take you to.
With this said, though I'm not a rep, the state codes seen look a bit concerning, with the first four concerning connection issues, and the last concerning possible issues with Web Acceleration. If something happens just once it can often be chalked up to a system glitch or a short span of bad weather at the gateway, but when you see it happening many times (Transitions), it may indicate a more in depth problem, and you've got a number of them showing, especially with the third and last codes.
As for Gen4 vs Gen5, to be honest with you, if your employee is happy with what they have, I wouldn't recommend them upgrading to Gen5. Though the issues some people have been seeing with Gen5 have been slowly improving, I still woudln't recommend upgrading to it at this point. And, unfortunately, to answer your question, downgrading to Gen4 isn't possible. There are certain situations where one who has Gen5 can be pointed back to the ES17 satellite if they have been experiencing notable issues, which seems to solve those issues for some, but whether that can be done, or whether it would even be worth doing, I can't say. Hopefully they'll be able to remedy whatever is going on with your system, either way.
Posting your speed results certainly helps, as well. I'll tag the reps so that they will be sure to see this thread and help you get the issues fixed. I didn't see anything mentioned about them being off for President's Day, so hopefully they'll be back on tomorrow, though it can still take them a day or two to reply.
Edit: Yep, the link above is working correctly. Somehow, on the previous post with the link, a space got inserted at the end of it, and URLs don't like spaces at the end, so it was defaulting to the SCC home page.
Also, the reps will probably want to run remote diagnostics on your HughesNet equipment, so make sure to leave the modem plugged in for them to be able to do so.
And I never ran out of data tokens before purchase 5GB more data - if I'm throttled, what is the point of buying data tokens? @GabeU