Identify what's going on in those hours with huge download activity and especially those hours accompanied by correspondingly huge upload activity and you'll find your answers.
You do know upload also eats your allowance, right?
Too much primetime traffic on your beam. It looks like what I suffered with for a very long time with G4. There was no fix, just constant frustration. HughesNet service can become a part-time job. Way too much busywork.
Hopefully you still have other options. If they can't provide you with respectable service, I imagine they will relieve you of your contract responsibilities.
WOW - @GW YOU NAILED IT! There is no more APT description, this has become a near full time job trying to track down all the challenges, data drain (which had it been explained you couldn't connect to anything or you'd use of the data!) and performance issues has taken up 2 months of my time. I've only heard from @Liz, a couple of times and haven't heard from the engineer she has on my case. I suspect they KNOW it's toom uch traffic on the beam during primetime. Wonder what will happen if I call and asked to be released from the contract?
Talking to customer service is NOT working - I would like to be released from my contract on March 2, 2018. I do not want to pay any cancellation fee as I haven't had the service 60 days and have had continuous, documented problems with performance and data management with absolutely no resolution. Customer support says it's gonna cost me $$$$ to cancel. Please help.
We can certainly look into this for you. Please expect a private message shortly.
Thanks for providing updates. I've addressed your other recent thread. Please check your private messages.
That's too bad, but it's good that some sort of resolution was able to be worked out.
I hope your new ISP works well for you.
That whole FAP while using tokens thing is still gonna drive me nuts.
Hi, I am in your same boat. I only had this service for less than 30 days. I returned my equipment and when I called to make sure they recieved it, the nice lady Hannah said oh you have a credit on your account, then put me on hold for 20 minutes and then said Oh don't do anything with your card on file as we will process the refund. The next day I logged onto my bank account to only find a $400 charge from HughesNet. Very upset about this. So watch your back maybe take off Auto pay and your credit card on file so they can't auto charge your account. I am trying to find help with getting my $400 back.