Are you paid employees of Hughes?

[mueller]

I notice you are extremely quick to point out you have 48 hours to respond, but not address my problem in 48 hours? Thank you Amanda for trying something. The rest of you clowns are as efficient as your phone tech people. No wonder the web is filled with thousands of complaints regarding Hughes Net.

[C0RR0SIVE]

Amanda responded to you with in the time alloted, they have 48 business hours to respond, if there are no new developments, what's the point in the moderator replying?  That aside, it has yet to have been 48 business hours since your posting after Amandas.

Ever think your case manager might be out of office?

[BirdDog]

I embrace name calling.

Other customers who post here are really only trying to help and provide their experience. Some have been customers for 10+ years. This is mainly a customer interaction forum where we help each other. The official mods only jump in when absolutely necessary.

[mueller]

And when do the clowns actually jump in?????? If all of you folks are just at home computer folks, then

I stand corrected and apologize. But, my case manager keeps referring me to this site, like it's their tech folks. If Huges just relies on a bunch of volunteers to correct their companies products, then that really doesn't say much for Hughes and customer satisfaction. Or am I one of those people who think a company should stand behind their product?

[C0RR0SIVE]

---

@mueller wrote:

And when do the clowns actually jump in??????

---

You might want to read this: https://community.hughesnet.com/t5/About-the-Community/Welcome-Getting-Started/m-p/73100#M1195

You might also want to read this: https://community.hughesnet.com/t5/About-the-Community/Community-Guidelines/m-p/73099#M1194


Thanks,

[mueller]

Have you ever thought we have been trying to contact our case manager with no results? If this just a community of people helping each other then I'm sorry. But, I'm lead to believe you guys are engineers and computer experts of Hughes, is that correct?

[BirdDog]

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@mueller wrote:

But, I'm lead to believe you guys are engineers and computer experts of Hughes, is that correct?

---

Who led you to believe that? Not engineers but many are HughesNet experts when it comes to the tweaks and how things work. We do not have access to the actual engineers though and are not employed in any way by HughesNet.

Again, this is mainly a community (customer) interaction site. The official mods get involved when absolutely necessary.

Actually, no different than the AT&T, Comcast, Verizon, etc., forums.

[mueller]

And once again I'll say this, please read carefully, if you are not employed or paid by Hughes then I'm very THANKFUL for your help and thoughts. But if you are a employee, once again I'll say it again, you suck........ 

[GabeU]

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@mueller wrote:

And once again I'll say this, please read carefully, if you are not employed or paid by Hughes then I'm very THANKFUL for your help and thoughts. But if you are a employee, once again I'll say it again, you suck........ 

---

Thank you for the clarification, but that still doesn't change anything on my end with wishing to continue following your particular issue.  

This community is a Customer to Customer solutions center.  In addition, it is a separate avenue of receiving help.  With that said, when there are issues that the customers on here can't address, the representatives do.  When you asked for help on here, then get hot because you don't get an immediate reply from a company representative, then proceed to call all HughesNet employees clowns because they did not fix your issue within 48 hours it doesn't tend to get the best responses.  This company has well over one million subscribers, and, contrary to what any company would like, they have other subscribers that are having issues, as well, just like any other company.  They only have so many employees, and it can take a little bit of time to help someone with their issue.  And when you call all of them clowns, what can you expect from any non HughesNet employees, like most of the people on this site?  Not help, I can promise you that, as why would they even want to bother?  What happens when you have an issue that I, or anyone else, may try to help with, and the solutions we suggest don't fix the issue.  What are we then to be called?

This is just my opinion and my feeling on the subject and I don't speak for anyone else.  

With that said, good luck with your issue.  I'm unsubscribing from this thread.       

[mueller]

GabeU,

This is not a problem that just happened, this has been going on for months, and the case manager is impossible to get a hold of. We conduct a great deal of business via Yahoo and we need that sight. To be told we are working on it and weeks later there is nothing certainly questions Hughes professionals. Now, get a life.

[MarkJFine]

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@mueller wrote:

The rest of you clowns are

---

...not employees. Who's the clown now?

[GabeU]

@mueller

Well, I don't know about anyone else, but I can tell you that, after your insult, this particular "clown" no longer cares if your issue is resolved.  The insult was completely unnecessary and undeserved by any of the volunteers on this site.    

I volunteer my personal time to helping those who actually appreciate it, and that obviously isn't you.  

[mueller]

And as I mentioned, if you are not an paid employee I thank you for your efforts. If you are an employee of Hughes, then you suck.

[MarkJFine]

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@mueller wrote:

If you are an employee of Hughes, then you suck.

---

...said by someone who clearly never learned how win while at a disadvantage.

[mueller]

Mark, get away from your computer and look for a woman............

[MarkJFine]

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@mueller wrote:

Mark, get away from your computer and look for a woman............

---

Maybe it's time for you to just walk away. You came in here insulting everyone, then reclama'd to just include Hughes employees. Now you're back to insulting everyone, because we're not buying it.

This place is for people with HughesNet issues, not trolls. You have severe social issues and we can't help you here.

Edit: This thread serves no useful purpose and probably needs to be shut down.

[Liz]

Hi mueller,

I understand you've already spoken with your case manager yesteday to address your concerns. I'll be locking this thread since there is no further troubleshooting needed here in the community. Please feel free to reach back out to your case manager if you have further questions.

[WT4FEC]

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@mueller wrote:

And as I mentioned, if you are not an paid employee I thank you for your efforts. If you are an employee of Hughes, then you suck.

---

Well that's a good way to get some help, not.

Wayne

[mueller]

Wayne, bite me, as I explained earlier, if you guys not employeed by Hughes, I am thanking very much for your efforts. If you are employeed by Hughes, you suck. Now, I typed that really slow, so read it very carefully.

[Gwalk900]

The purpose of this Community is peer-to-peer support with Corporate oversight.

Many of us here have experience in both computers and networking. I have been a Hughes subscriber for over 13 years.

Troubleshooting is a process of elimination. There is no single cause even to what may seem to be the same issue.

We try to establish facts in a linier fashion, proceeding from one logical point to the next. If we can find the cause, then great, the user is up and running. If we can't we will have established certain facts that may allow the Mods to elevate the issue to Engineering.

As corporate level employees, they are here M-F 9am to 5ish, we on the other hand are here nights, weekends an Holidays.

[fay1959]

Gabe, that is beyond unprofessional. If you don't care if someone gets help what are you doing here?