B10005179817AH

[Amanda]

Hello Tish

This is definitely not the good news we wanted to hear! I will be taking a look into your system and the recent repair notes/images to ensure that everything is up to par. I will let you know what the next steps are as I investigate.

Thank you,
Amanda

[Tish Wodraska]

Thanks, Amanda.  I was hopeful this morning as my speed was improved, but it quickly stalled as the day progressed.  I look forward to the outcome of your investigation.

Tish

[Amanda]

Hi Tish,

I am going to give changing your service plan to the same one that Thomas Evans is on. Please test it out tonight and tomorrow and let me know if you see any improvement.

Thank you
Amanda

[Tish Wodraska]

That won't commit me for another 2 years will it?  I am happy to try it but don't want to be locked in for another 2 years on my contract if it doesn't work.

Tish

[BirdDog]

Tish, no it won't. Especially if they do it, but regardless plan upgrades on the same system don't extend your contract.

[Tish Wodraska]

Thanks, Amanda.  I will let you know how it goes.

[Thomas Evans]

Fingers Crossed for you. it worked wonders for me. 

[Amanda]

Hello Tish,

It definitely will not extend your contract at all, and your price stays the same (you'll get another 50GB bonus bytes though!)

Have you had a chance to test run the system at all?

Thank you,
Amanda

[Tish Wodraska]

Amanda:

Speed was much improved this morning, with downloads ranging from 12,000 to 16,500 kbps and uploads ranging from 973 to 1025 kbps.  It slowed down this afternoon and it's very slow now with downloads ranging 805 to 1100 kbps and uploads 321 to 918 kbps.  One thing I did notice was even with download speed tests showing over 10,000, it took 4 minutes to download a 1 MB file. 

I know evening is probably peak time and as a result there is going to be a natural slowdown, but this still seems like a pretty big drop off in speed after such good numbers this morning.  Things are much improved over where we were before you got involved, so I'm grateful for your help.  Please let me know if this is as good as it gets or if there is anything else we can try to improve the speed throughout the day not just first thing in the morning.

Thank you.

Tish

[Thomas Evans]

Amanda,
 
 I am not sure if it makes a difference but Tish and I are on different outroute ID's I am on 18 and she is on 19.  We are both on the same beam ID of 40 and same gateway ID of 1.  

My evening speeds are decent even during peak times. I rarely see speeds below 5000 kbps download speeds now that is has been repaired.