Hi, Amanda. Thanks for checking on me. Unfortunately, I have been gone the last few weeks so haven't had a chance to use it as I normally would. Service has been better as a result of everything you have done so far, but I have to say there is still a sluggishness in the overall system. The speed and web responsiveness test results have improved drastically, but the "feel" of the system hasn't improved as I would have expected in going from a 65 to a 16000 download kbps.
Let me use it over the next few days and I will get back to you early next week with some better feedback. I appreciate your staying on this and your willingness to help.