I have been a HughesNet customer since 2008. The service and support have been hit or miss over the years. I haven't used the system much the last couple of months because I have spent a considerable amount of time away. Since returning home a few days ago, the system is very slow and not performing as it should. I rebooted as I always do when being away for an extended time, but it didn't seem to help. A neighbor who was experiencing similar issues with his system suggested this community forum since he was able to get results.
Since my speeds are quite slow, it seems like it could be a modem problem or maybe my dish needs to be turned or moved. I have been through this in the past with the phone agents and it was a nightmare. The first time it took many calls and hours on hold over many days to convince them my modem wasn't working properly. I finally convinced them to send a new modem and it helped for a while. I also went through a similar issue when the dish itself failed. I am hoping this community can help so I can bypass the phones this time.
I can provide more information if someone is able to help. Please advise.
Were you able to give the system a visual once over ?
Line of sight, grounded, nothing dangling ?
Check the SCC for FAP, impaired .... that sort of thing ?
What service are you on? Which satellite? Definitely check for FAP. If you were away for awhile, just the normal downloads from MS and anti-virus would put you over FAP.
Also, I reported in another thread where a friend's Norton Internet Security was not successfully installing its updates and this resulted in a continuous download from Norton putting him in FAP
Tish stated in her post that she had been a customer since 2008. Going back that far ...
What modem does she have ?
That time frame could be a 7000s, 9000 legacy or HT1000/1100 if an upgrade occurred.
Many on Ku systems are having "transponder squeeze" issues.
Also find out what firmware version the modem is running.
Within the last couple of months there has be some modem software upgrades/reversals.
More than likely though the Mods will have to run remote diagnostics.