Still struggling with brutally slow speeds! Tested again tonight with direct wired connection from laptop to HT1100 modem.
download 570 Kbps (not a typo)
upload 1.2 Mbps.
Haven't been able to stream anything in the evenings for MONTHS!!!!!!!!!!!!!!
Also, now the Internet connection is dropping completely about 4 times per week. I have to power cycle the modem and the connection returns.
I am paying for the fastest package HughesNet has available to me, and I can't get 2 MB download in the evenings!
No helpful replys.....Where is Amanda? I started a string a while back and have gotten nothing either. sounds like I have been through the same thing as you. I have lost all hope that this company wants to help its customers. it is just a long string of broken promises hoping to get another month of service out of you......which worked I guess since my billing cycle just went through 4 days ago and I am still on here trying to get a response from somebody.
I'm having the same issues! I have a record of speedtests that I ran alternately with the Hughes Speedtest and the Hughes mostly show a higher speed. The two internet tests are usually close in result. What is going on? I never even use any streaming services. I download audiobooks mostly and at night they time out because of internet speed.
Yes, it appears that quite a few of us are having the same issue. I sent in a support email four days ago. I got an email reply that I would receive a phone call within 24 hours. Nope.
I am sending support emails now because I don't want to waste 90 minutes rebooting the modem, rebooting the PC, clearing my cache, while they "run tests" and tell me they don't know what the problem is. Then they say "engineering" or "level 2" will call me back within 24 hours. IF they call, they call when I'm at work ... leave a message with a phone number to call back and a numeric code to get through. However, the numeric code NEVER works. And I'm back to square one. So now I just email them. Quicker and I get the same non-results.
Tonight the Internet service stopped completely again. Its happening about every other night. I rebooted the modem and though I'd take another set of blazingly fast (ha!) speed tests. I got 1.1 Mbps download and 898 Kbps upload.
Results are here: http://testmy.net/quickstats/euchredad63
Does this Internet service actually work as sold for anyone?