Still struggling with brutally slow speeds! Tested again tonight with direct wired connection from laptop to HT1100 modem.
download 570 Kbps (not a typo)
upload 1.2 Mbps.
Haven't been able to stream anything in the evenings for MONTHS!!!!!!!!!!!!!!
Also, now the Internet connection is dropping completely about 4 times per week. I have to power cycle the modem and the connection returns.
I am paying for the fastest package HughesNet has available to me, and I can't get 2 MB download in the evenings!
No helpful replys.....Where is Amanda? I started a string a while back and have gotten nothing either. sounds like I have been through the same thing as you. I have lost all hope that this company wants to help its customers. it is just a long string of broken promises hoping to get another month of service out of you......which worked I guess since my billing cycle just went through 4 days ago and I am still on here trying to get a response from somebody.
I'm having the same issues! I have a record of speedtests that I ran alternately with the Hughes Speedtest and the Hughes mostly show a higher speed. The two internet tests are usually close in result. What is going on? I never even use any streaming services. I download audiobooks mostly and at night they time out because of internet speed.
Yes, it appears that quite a few of us are having the same issue. I sent in a support email four days ago. I got an email reply that I would receive a phone call within 24 hours. Nope.
I am sending support emails now because I don't want to waste 90 minutes rebooting the modem, rebooting the PC, clearing my cache, while they "run tests" and tell me they don't know what the problem is. Then they say "engineering" or "level 2" will call me back within 24 hours. IF they call, they call when I'm at work ... leave a message with a phone number to call back and a numeric code to get through. However, the numeric code NEVER works. And I'm back to square one. So now I just email them. Quicker and I get the same non-results.
Tonight the Internet service stopped completely again. Its happening about every other night. I rebooted the modem and though I'd take another set of blazingly fast (ha!) speed tests. I got 1.1 Mbps download and 898 Kbps upload.
Results are here: http://testmy.net/quickstats/euchredad63
Does this Internet service actually work as sold for anyone?
Tonight I thought I'd do the speed test a little earlier in the evening ... about 6:45 PM local time. To my surprise, my first download test resulted in 15.26 Mbps. A little more than the speed I'm paying for. Awesome! I did an upload and got 1.16 Mbps. OK. I decided to come here and post the results. While trying to log in to myhughesnet.com, the modem froze and I couldn't do anything online. I rebooted the modem and reconnected. i ran speed tests again. Now I have 2 Mbps download and 1 Mbps upload. results here: http://testmy.net/quickstats/euchredad63
As always, these tests are done after rebooting the laptop, clearing it's cache, and directly wiring the laptop to the HughesNet modem.
Amanda, are you still monitoring? I am actually home this week so I could test regularly. I will be gone next week. I would LOVE to use this service if you could actually get it working for us.
Thanks.
Tested again tonight. 671 Kbps download, 1.1 Mbps upload.
Results here: http://testmy.net/quickstats/euchredad63
Thank you! I received a voice message call back from HughesNet! And it was in the evening ... which is great since that's when it is slow. However, it was Friday night and we were out. And as I said earlier, we are now (in about an hour) going to be leaving for a week.
If Amanda or someone helped make that call back happen, thank you! Can I get one in the evening a little over a week from now? I'm upset that I missed the call and hoping it can happen again April 3rd or after.
Thanks.
Hi, It's me again .... back from the week away.
I called the tech support # last week while I was away. They said they were going to send a tech out (great!), but that they couldn't schedule it in advance far enough for me to be back home. No problem, I'll call back when I get home.
I called back tonight. After I conveyed what happened before, I was put on hold quite awhile. When the phone support returned, he said they could send a tech out, but it would be $125!!! No way! I'm supposed to pay more to try and get the service that I'm already paying for every month??? And, the tech who was out here the first time couldn't come out in the evening anyway. And if the tech comes during the day ... everything is fast and no problems. So, having a tech come out during the day wouldn't help because everything would check out just fine.
As usual, I did two more speed testst tonight (approximately 6:45 PM CST).
Test 1) 1 Mbps download, 1.4 Mbps upload
Test 2) 1 Mbps download, 2 Mbps upload
results here: http://testmy.net/quickstats/euchredad63
Amanda or someone ... can you help me out????
Thanks.
Here I am again. 8:20 PM CST. Unreal slow speeds. As usual directly connected to HughesNet modem.
Download: 371 Kbps (not a typo)
Upload 1.1 Mbps
Results here: http://testmy.net/quickstats/euchredad63
Do any HughesNet staff still respond to the community posts? I haven't seen Amanda post anywhere for a while.
At these speeds I can barely browse to this community website to make this post. Someone ... please help.
Dale,
I've sent you a private message.
Thanks
Amanda
Hi Dale
Not sure if I missed it but I sent you a private message and don't see a response from you. Just checking in.
Thanks
Amanda
If you're still experiencing the speed issue and would like help, please start a new topic, which you can do here...
https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport