Sometimes phone support gets people a little riled up. An admin will be available to handle this tomorrow, after the holiday, and will be able to deal with this in a better way.
In the mean time, you might want to inspect the location of the dish to see if anything might be blocking it's field of view from a distance (trees, buildings, etc.) or locally (any tree branches or vines). Generally, anything within 45 degrees about the plane of the dish itself can block it's field of view or even reflect transmitted signals back into it, causing havoc. You can use the beam the receiver (feed horn) is mounted on as a direction guide laterally. The signal usually comes in about 10-20 degrees above it, vertically.
I see it's your first post here, so welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Sep 5, 2019 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Good morning Kinetickutz,
I see your site visit was completed last Friday and you're back online. Feel free to drop by the community again if you have any other concerns, we're here to help!