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When I called to ask about the service, the salesman swore that snow doesn't interfere with the signal. He even claimed his parents live near me and ...","body@stringLength":"1414","rawBody":"I just had Hughes installed a couple of weeks ago. When I called to ask about the service, the salesman swore that snow doesn't interfere with the signal. He even claimed his parents live near me and never have a problem (we live in an area where it snows heavily for 4-5 months of the year). Today, after two days of heavy snow (during which I had service), I lost the signal. On the phone with customer service, they advised me to wait for it to melt. Or to suspend my service during the winter. Gee, thanks. That will make working from home just peachy. 

They turned me over to advanced tech support, which ran tests to reinstall and reregister my dish. Still no go. Told me to wait for it to melt or brush it off and then call back if it doesn't work. So I got on a ladder and used a long snow rake to gently brush off the snow. The modem now showed it was receiving, but all the web pages I tried to go to said they were private. The satellite had been taken offline by the reinstall they ran. I called and they refused to rerun those processes. They are sending a tech in three days and tried to charge me $30 -- even though I paid extra each month for better service. After the call, I ran the reinstall and reregistration processes myself, and it worked. I would have been offline for three days if I left it to these idiots.

Really, really unimpressed so far, Hughes. ","kudosSumWeight":1,"postTime":"2016-11-23T00:51:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:17950_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":15712},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I just had Hughes installed a couple of weeks ago. When I called to ask about the service, the salesman swore that snow doesn't interfere with the signal. He even claimed his parents live near me and never have a problem (we live in an area where it snows heavily for 4-5 months of the year). Today, after two days of heavy snow (during which I had service), I lost the signal. On the phone with customer service, they advised me to wait for it to melt. Or to suspend my service during the winter. Gee, thanks. That will make working from home just peachy. 

They turned me over to advanced tech support, which ran tests to reinstall and reregister my dish. Still no go. Told me to wait for it to melt or brush it off and then call back if it doesn't work. So I got on a ladder and used a long snow rake to gently brush off the snow. The modem now showed it was receiving, but all the web pages I tried to go to said they were private. The satellite had been taken offline by the reinstall they ran. I called and they refused to rerun those processes. They are sending a tech in three days and tried to charge me $30 -- even though I paid extra each month for better service. After the call, I ran the reinstall and reregistration processes myself, and it worked. I would have been offline for three days if I left it to these idiots.

Really, really unimpressed so far, Hughes. "},"Conversation:conversation:17950":{"__typename":"Conversation","id":"conversation:17950","solved":true,"topic":{"__ref":"ForumTopicMessage:message:17950"},"lastPostingActivityTime":"2017-09-19T00:40:55.767-04:00","lastPostTime":"2017-09-19T00:40:55.767-04:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:17950":{"__typename":"ModerationData","id":"moderation_data:17950","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:17950_1":{"__typename":"Revision","id":"revision:17950_1","lastEditTime":"2016-11-23T00:51:00.000-05:00"},"ForumReplyMessage:message:17959":{"__typename":"ForumReplyMessage","id":"message:17959","conversation":{"__ref":"Conversation:conversation:17950"},"author":{"__ref":"User:user:4438"},"revisionNum":1,"uid":17959,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Bad service for new customer","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:17959"},"parent":{"__ref":"ForumTopicMessage:message:17950"},"body":"I'm glad you left the plan for a visit in place. I now see the policy of charging a \"co-pay\" -- yet another detail my fast-talking salesman neglected to mention when he touted the wonders of paying for an advanced level of service. I still am stunned at the cavalier treatment I received, when I told the rep on the phone that I had removed the snow but it wouldn't connect because of the reinstall process they ran. Luckily, I was able to fix that myself because I had saved the page where the tech had me clicking around while I was on the phone with him. 

When ordinary companies sell you an expensive service, and threaten a very expensive penalty if you cancel within a very long subscription term, they at least stand behind their product and don't charge customers to make the product work properly. 

I'm hoping that after this rocky start, and once I am in the habit of climbing onto a snowy roof and sweeping snow off the dish every time it snows (which, where I live, can be every day for months on end), that this will settle down and I can enjoy the service I paid for. Meantime, as I told the people on the phone yesterday, I hope you care enough about good customer relations that you hunt down my original sales rep and show him you disapprove of lying to make a sale. ","body@stringLength":"1321","rawBody":"I'm glad you left the plan for a visit in place. I now see the policy of charging a \"co-pay\" -- yet another detail my fast-talking salesman neglected to mention when he touted the wonders of paying for an advanced level of service. I still am stunned at the cavalier treatment I received, when I told the rep on the phone that I had removed the snow but it wouldn't connect because of the reinstall process they ran. Luckily, I was able to fix that myself because I had saved the page where the tech had me clicking around while I was on the phone with him. 

When ordinary companies sell you an expensive service, and threaten a very expensive penalty if you cancel within a very long subscription term, they at least stand behind their product and don't charge customers to make the product work properly. 

I'm hoping that after this rocky start, and once I am in the habit of climbing onto a snowy roof and sweeping snow off the dish every time it snows (which, where I live, can be every day for months on end), that this will settle down and I can enjoy the service I paid for. Meantime, as I told the people on the phone yesterday, I hope you care enough about good customer relations that you hunt down my original sales rep and show him you disapprove of lying to make a sale. ","kudosSumWeight":1,"repliesCount":0,"postTime":"2016-11-23T19:30:00.000-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:17959_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":15601},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1736934209670":{"__typename":"CachedAsset","id":"theme:customTheme1-1736934209670","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Please don't hesitate to visit us in the community again if you have any additional concerns.

Thanks,
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