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Bad to worse download speeds........

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New Poster

Re: Bad to worse download speeds........

Thanks for the input GabeU. I'll try the other speed test site you mentioned. In regards to the download speeds, I'm still getting very significantly slower speeds during the bonus bytes time (2-8 AM). Which I still have 13GB data left for and am getting 1 to 5 mbps downloads vs Anytime which I am now using data tokens of about 1.5GB left and am consistently getting 20+ mbps during peak (6-8 PM) time. I still feel like somethings up with the speeds during bonus bytes time. Do that many people get online that early??

 

Thanks!

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Associate Professor

Re: Bad to worse download speeds........

Many people get up early to do updates, etc. during the Bonus time. It just makes sense to do it then.

 

As for the speed at that time, it's always worse during that time for several reasons, the biggest being that there's lots of new things that are acting indiscriminate of time:
1. People visiting that don't have their devices 'tuned' for limited bandwidth and/or time periods, but have access to the hosts' wifi.

2. New devices given as gifts (IoT or otherwise) that automatically connect to the host's wifi that periodically phone home to do updates (or other mischief).

 

In most cases it's temporary, usually followed by an annual stream of people complaining "hey... where'd all my data go!!!!" (usually for the same reasons).


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Sophomore

Re: Bad to worse download speeds........

My problem is opposite, I can chat with support, but they keep telling me that I can do anythin with 3 or 4 down.  Not.  My gig dissappear twice as fast when I get slow speeds for some reason and when it is faster it jerks and stop throughout the d/l or what ever and forget about streaming.  Day before yesterday I got on chat 3 times as servive was so bad kept getting bumped off.  Then the last rep said that I had no further options and that they cannot add a couple of tokens.  Then she said she would escalete to her supervisor and hung up.  Before this started about 2 months ago It was perfect and no problems for about 6 months when it cratered.  I just don't know what to do anymore. 

Bobn

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Sophomore

Re: Bad to worse download speeds........

BTW if we didn't live in the boonies we wouldn't need Hughes If someone on the staff would please look into it I would be greatly appreciative. 

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Distinguished Professor III

Re: Bad to worse download speeds........

The HN staff prefer to provide individualised attention to users (as each user's situation varies from others'), so they usually ask users to create their own individual threads instead of piggybacking on other users' threads.  Perhaps you could create a new topic for yourself and cut and paste what you have posted here?

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

 

@bcnowlin wrote:

BTW if we didn't live in the boonies we wouldn't need Hughes If someone on the staff would please look into it I would be greatly appreciative. 


  

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Freshman

Re: Bad to worse download speeds........

Bonus speed was very slow this morning but seems to be OK again now.   Our speeds are normally OK during bonus hours and only fast early in the daytime.  Rest of the time it sucks!
2018-12-27.png2018-12-27 (4).png

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Distinguished Professor IV

Re: Bad to worse download speeds........


@LeeH74 wrote:

I still feel like somethings up with the speeds during bonus bytes time. Do that many people get online that early??


Much of it is scheduled updates for a slew of new devices coming online.  I don't know if you saw my post in the General Discussion section from late last night, but you can see the difference between the two time periods. Just prior to 2:00AM not that many people were online, so my speed was great, but once 2:00AM hit...BAM!!!  I often see slower speeds in the 2AM hour, but during the holidays it's very pronounced.  It should ease up a little over the next few days, and will most likely be better after the new year, when people go back to work and school. 

 

This is the thread I'm referring to....

 

https://community.hughesnet.com/t5/General-Discussion/A-few-new-toys-being-updated/m-p/107810#M3880


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Bad to worse download speeds........

Anyone know why I can't post in rich text format? I wanted to include screenshots from this mornings' download speeds. For some reason I can't type text in rich text.
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Distinguished Professor IV

Re: Bad to worse download speeds........


@LeeH74 wrote:
Anyone know why I can't post in rich text format? I wanted to include screenshots from this mornings' download speeds. For some reason I can't type text in rich text.

What device are you using to post?  I don't know for sure that this matters, but it might.  

 

If your speed tests were run at testmy.net, you can post the results link, or the individual test link(s), instead.  Testmy.net is the recommended speed test to use for HughesNet.  You should test with a single device that is connected to the HughesNet modem via LAN cable, and use the manual 25MB size for download tests and the manual 4MB size for upload tests.  It's also recommended that you run the tests while signed into a testmy.net account that you have created, as this will save the tests in a single location which can easily be viewed by the reps and techs if necessary, rather than having to view each test individually (which they can still choose to do from that page).  

 

Also, when testing speed for troubleshooting purposes, you should disable the WiFi in the HT2000W modem in order to ensure that no other device is sapping bandwidth while running the speed tests.  If you are not aware of how to do so, please see 5.c. in the section titled "How do I manage my built in WiFi modem?" in this PDF.  

 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Bad to worse download speeds........

Thanks GabeU. That's exactly what I was needing.