MONDAY Oct 26th 2015
I will with interest follow this thread. I am not sure if it will be any consolation, but... I am a satisfied user of hughesnet for 2-1/2 years. I know how to use it to get good value. EXCEPT the past 4 months have been plagued with 'data leakage,' 'data drain' Phantom usage or whatever one wants to label it.
Hughes does not believe me, evidently. I have devoted DAYS to screenshots, keeping records and very cogently communicating the problem to Frontier, which I suppose is a subcontractor. I care about the problem and have done everything on my end to try to help get it resolved. No one from Hughes will communicate with me. Frontier and I beg some meaningful two way communication and it does not occur. I was promised a call last Friday 23 Oct from Hughes, and it never came. For some techie reason i cannot post screenshots here. (I can send MS word documents easily if anyone cares to see that evidence, but not on this forum.)
To this end, it takes me 10-15 minutes every time I go online because I record the meters, make MS Word documents, to keep the facts, the evidence. Frontier cares, but they have probable different legal standards as they are a regulated public utility. . i am not sure about Hughes. They keep saying -when checking for some time, that those times everything is OK. ..Well, it probably is THEN. The only reason I know these of comments from Hughes is that I have Frontier read them to me. They said for 2 months "Oh, It's the Router." Folks there is NO ROUTER IN THE HOUSE. Never use one. It is NOT germane to this case. And then, "Oh you don't understand Eastern time."
Well, how about the 1.1Gb that disappeared when there was 0.0MB for 7 hours BEFORE and 0.0GB usage 5 hours AFTER. and all that time the Ethernet cable was unplugged, and the HT1100 modem was indeed powerd on, at Hughes request, so they could 'check" whatever that means.
This is my experience.
I have lots of times data is charged to me WHEN MY ETHERNET CABLE is disconnected. I DO NOT USE A ROUTER - there in none in the house. One computer (95% a good SSD, reliable VISTA computer.) at a time, Ethernet cable only.
The HT1100 modem has been changed once and did not help - at the outset of the problem 4 MONTHS ago.
I have, upon counsel for Frontier, started UNPLUGGING the modem when I am not using internet to see if data is still being charged. 2 out of three days (Sat and Sunday) IT WAS. About 150MB yesterday and 0.1 Mb (Hey - that's a tenth of a Gigabyte and not inconsiderable). So, the usage is still occurring when UNPLUGGED, powered down modem.
Hughes keep asking Frontier to close the case. Frontier believes me, as I walk them through the confusing, mess each time I call, which takes HUGE amounts of time. I suspect the techs are trained to NOT BELIEVE Phantom Usage ever occurs, that 100% of it is that we customers are crazy. But when methodically taken through the evidence from inside Hughes’’ computers, at least Frontier listens and forwards the info on to Hughes, and thinks I may indeed have some credibility. But with the Hughes end, only insulting dismisses “IT IS NOT OUR PROBLEM," It's the Router," "It's that you cannot add or subtract 3 because of eastern time," "It's ALL your fault." Nothing ever happens, or at least has not for 4 months. But what is sad is the moral issue. IF I am correct as to the economics, I am being charged a SECOND thousand BUCKS A YEAR.
I DON’T MIND THE first thousand. I know the drill. I can budget, plan. Hughes worked fine for nearly 2-1/2 years.
I think there is a severe problem here.
Hughes is probably a 2 Billion dollar a year business give or take a few hundred million.
Their HOUR BY HOUR makes no sense. It is labeled EASTERN TIME. But when I get on and get off (and I have used this hour by hour some HUNDREDS of times in the last 4 months, it makes no sense in EASTERN TIME) It does work well if the "Eastern Time" label is merely wrong and it is actually PACIFIC, where I LIVE. But this HAS to be at least obliquely and probably closely related to the bucks we are charged monthly or the tokens we have to buy. And they have a really bollixed up HOUR BY HOUR. Often there are hours FOR WHICH THE TIME DOES NOT YET EXIST. Often there is an hour inserted. The last 7 hours of the day are WRONG. And if as labeled, it is in Eastern time, then I am NOT charged for a lot of usage that should be, and of course wrongly charged for usage I do not do. THIS IS IN ADDITION TO THE USAGE FOR TIMES I CANNOT USE INTERNET due to no connection of Ethernet cable, and now for times when I am not even powered on of the HT1100 modem. It surprised that there is not some code writer to straighten this out inside Hugesnet. Been like this for 4 months that I know of.
Well, sorry for the length of this. I hoe you have a good resolution and in less than the 4 months from hell I have been experiencing
I just never know when the Dreaded Data Drain disease bug will bite. He has been biting quite regularly for awhile now and I would think this possible severe security problem would be catch-able.
From the many very helpful and kind technical postings here which I have been reading and benefiting from for about 18 months, I do recognize MOST of the data usage is on our, the customer’s end. But ...
Are all such posts such as yours above, and mine and many others all from pathological liars. I think not.
- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.
- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.
- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet.
or adjusting your Netflix playback quality to SD: https://help.netflix.com/en/node/87
- more data sources can be found here, as posted by a fellow community member:https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common
The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com
I hope this provides you a little more information