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Beam 55 After Expansion Of Capasity Did Your Speed Improve?

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Senior

Re: Beam 55 After Expansion Of Capasity Did Your Speed Improve?

I was trying to view a Prime video selection Sunday nite 9Pm, it kept buffering, then I reduced from HD, still had some buffering.

I did a speed test and got over 11 Mbs.That should of given me good video..

 

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Re: Beam 55 After Expansion Of Capasity Did Your Speed Improve?


@ecoalex2 wrote:

I was trying to view a Prime video selection Sunday nite 9Pm, it kept buffering, then I reduced from HD, still had some buffering.

I did a speed test and got over 11 Mbs.That should of given me good video..

 


I got confirm from Liz that message we received did not have further info on when, etc...

 

So appears no, a beam capasity update was probably not done.

 

I think from the speeds we continue to see it shows too.  ;-(

 

Would be nice to know more about the process they approved.

 

TJ

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Assistant Professor

Re: Beam 55 After Expansion Of Capasity Did Your Speed Improve?


@ecoalex2 wrote:

I was trying to view a Prime video selection Sunday nite 9Pm, it kept buffering, then I reduced from HD, still had some buffering.

I did a speed test and got over 11 Mbs.That should of given me good video..

 


Sorry, since you didn't say, gotta ask: Was Video Saving Mode turned off?

 

I'm on Gen4 50/50 Ultra but don't do HD simply for the data savings. Really don't know if HD would buffer or not. My Netflix plan is the lowest one, no HD, the highest I can stream is SD. 

 

I know some beams/gateways are having problems but I agree with others that even at peak performance, the system simply can't handle 10's (maybe even 100's) of thousands of customers all trying to stream at HD and even higher definition at the same time. Gets even worse during holiday season when kids are on break and more people streaming.

 

Just my opinion, especially since I have no details on capacity at gateways or how heavily loaded the satellites and beams are at any given point in time.

 

Again, I realise beam 55 on Gen 5 has been identified as having specific issues.

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Junior

Re: Beam 55 After Expansion Of Capasity Did Your Speed Improve?

I can't even watch a video at 144p on YouTube without constant buffering. The service should definitely be able to handle that.

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Senior

Re: Beam 55 After Expansion Of Capasity Did Your Speed Improve?

I see improvements, like not having to logon constantly, but on 12.20Pm@4:45 Pm, I had to change gateways 2x to get a working gateway, both were under 1Mbs.the 3rd was better, how I can post now.

I got this message, - new. It was a timed out message. It blamed everything but the real cause, a choked gateway. It could send a newbie on a wild goose chase, but the seasoned Hughes subscriber I am, I knew I had options- a new gateway, and I was right, after 2 reboots of the modem, I had a gateway that worked. I pity those who don't know the drill- when it doesn't work- reboot. It worked for me. Blaming other entities instead of suggesting a modem reboot, seems lame. It is the first place to start when all was well until you get a timed out message. Comments welcome.

Hughes Timed out message.png

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Assistant Professor

Re: Beam 55 After Expansion Of Capasity Did Your Speed Improve?

Not a different gateway but a different set of servers and cable leaving the gateway. Sorry, I assume people always reboot their modem as part of initial troubleshooting.

 

Your improved performance may be short lived if a overall gateway or beam problem. Rebooting is a temporary fix in that situation.

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Distinguished Professor IV

Re: Beam 55 After Expansion Of Capasity Did Your Speed Improve?

@ecoalex2

 

Just in case you aren't aware, though doing what you did can help, if you do it too many time (I don't know how many) it can cause the system to trip, thinking there is a problem, and put you on Outroute ID 7, which is the Outroute ID systems are sometimes put on when there is a problem, like bad weather at a gateway or other things that cause issues with the system.  This may cause it to be even slower.  Each time I was relegated to Outroute ID 7 my service was slower.  Not markedly, but slower, nonetheless, and it can take days to get off of that Outroute ID.  I'm just afraid that it could make a slow speed problem even worse.  I wouldn't do it more than a few times during an attempt to get your modem locked onto a more open pathway.    


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Senior

Re: Beam 55 After Expansion Of Capasity Did Your Speed Improve?

It maybe temporary, but it does return functionality. It is nice to not have the problems we on beam 55 are experiencing, and the fixes we have arrived at to have the service function again.

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Senior

Re: Beam 55 After Expansion Of Capasity Did Your Speed Improve?

So we should just not use the service? If that is the case, we need to discuss refunds for unusable service..

We do what we need to do with a unusable service. If that avenue is not to change gateways, we have no service.

So if you have an unusable service, you stop and shut off the device and occupy your time doing something else?

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Assistant Professor

Re: Beam 55 After Expansion Of Capasity Did Your Speed Improve?


@ecoalex2 wrote:

So we should just not use the service? If that is the case, we need to discuss refunds for unusable service..

We do what we need to do with a unusable service. If that avenue is not to change gateways, we have no service.

So if you have an unusable service, you stop and shut off the device and occupy your time doing something else?


Only saying you did not change gateways, only changed the path leaving the gateway, and will most likely be temporary relief if the overall beam and gateway is still having problems.

 

Not trying to upset you, only trying to prepare you if it goes bad again. Which is likely if all the fixes on the beam/gateway have not been completed.

 

People can reboot the modem as much as they want, but like Gabe said, that can also create problems if done too much.