cancel
Showing results for 
Search instead for 
Did you mean: 

Better Business Bureau -complaints - WISH I HAD READ these PRIOR to having it installed!

Senior

Better Business Bureau -complaints - WISH I HAD READ these PRIOR to having it installed!

I know, I know, you'll catch more flies with honey - but this is seriously off the rails BAD business. How the HECK does HughesNet get an A+ rating with over 3,000 complaints in such a short period of time? Wish I had taken the time to read the reviews prior to subscribing. And 

Screenshot 2018-02-04 14.13.46.png

5 REPLIES 5
Distinguished Professor III

Re: Better Business Bureau -complaints - WISH I HAD READ these PRIOR to having it installed!

The A+ is because of the way they handle complaints.  As for researching a service before subscribing, that's a good practice that all consumers should follow. 

Re: Better Business Bureau -complaints - WISH I HAD READ these PRIOR to having it installed!

And Comcast has 30,677  ..and still has a A rating.  What's your point

Advanced Tutor

Re: Better Business Bureau -complaints - WISH I HAD READ these PRIOR to having it installed!

"How the HECK does HughesNet get an A+ rating with over 3,000 complaints in such a short period of time?"

 

 

okay...so lets do the math

 

If Hughesnet has 1,000,000+ customers (that's 1 million+ folk), and 3,000 of those customers complain about their service for whatever reason...

 

Firstly,

1. We assume, that the number 1,000,000 is 100% - because it's the output value of the task.
2. We assume, that x is the value we are looking for.
3. If 100% equals 1000000, so we can write it down as 100%=1000000.
4. We know, that x% equals 3000 of the output value, so we can write it down as x%=3000.
5. Now we have two simple equations:
1) 100%=1000000
2) x%=3000
where left sides of both of them have the same units, and both right sides have the same units, so we can do something like that:
100%/x%=1000000/3000
6. Now we just have to solve the simple equation, and we will get the solution we are looking for.

7. Solution for 3000 is what percent of 1000000

100%/x%=1000000/3000
(100/x)*x=(1000000/3000)*x       - we multiply both sides of the equation by x
100=333.333333333*x       - we divide both sides of the equation by (333.333333333) to get x
100/333.333333333=x
0.3=x
x=0.3

now we have:
3,000 customers is only 0.3% of the 1,000,000+ customers that Hughesnet works with.

 

So..I guess that's why HughesNet has an A+ Rating.

 

(p.s YES..I copied and pasted the answer, NO, I can't balance your checkbook )

Senior

Re: Better Business Bureau -complaints - WISH I HAD READ these PRIOR to having it installed!

Well - THANK YOU ALL for your helpful comments -- and wow...well kudos to HugheNet for their A+ rating and my very poor performance.

Re: Better Business Bureau -complaints - WISH I HAD READ these PRIOR to having it installed!

@happytexann  I'm not saying Hughesnet is perfect.  No corparation in the USA is.  But they really do try and make things right for the vast majority of people.