If you would like help with the issue(s) you are experiencing please start a new topic in Tech Support. Please make sure to describe the issue(s) you are experiencing in the post.
I've moved your thread to our tech support section. We're sorry to hear you are having difficulty with the service and would like the opportunity to assist you. Could you provide a little more detail about your home network and the activities you are trying to do on the internet? Looking forwarding to assisting you.