Do you not think it's ridiculous that hughes is denying that is something is wrong with the modem and/or their system?
Ridiculous ? No, not at all. Anything and everything can and will "break" and that includes complex two-way satellite communication gear and associated software.
The fact is in this case troubleshooting continues as the root cause has yet to be determined.
I think Frontier has gotten serious about this and Hughes tried many times to rebuff then. I WANT both Frontier and HUGHES to make a profit on me and surely Frontier is NOT. ALL of what I pay is going to their techs for the payroll and has for months.
Well. all my REGULAR $1000 a year. I have not asked for an adjustment in the MANY tokens I have had to buy for about 4 months. I do not want to get a reputation for even looking like I am wanting "free internet.” I am actually GLAD to pay the $1000 a year like I did for 2-1/2 years BEFORE the DDDD problem reared its very ugly head. I have the “middle tier” plan. 10GB / 10GB.
Then, yesterday and the day before Hughes top tier 3 techs tried to shine Frontier on and say I was lying, Frontier said they did not think so. If i understand this correctly upon 'Checking '- whatever that means, I do not know, someone at NOC actually saw data being used when it should NOT have been.The report was that it was suspected that the RADIO was the culprit. This has NOT been changed. I have almost MAX signal and connectivity nor speed is a significant problem with me. Radio is scheduled to be changed tomorrow 9-10 am by a great tech / installer who has been out here 3 times prior, changing out the HT1100 modem.