cancel
Showing results for 
Search instead for 
Did you mean: 

Blocked access to iCloud

maratsade
Distinguished Professor IV

Re: Blocked access to iCloud

Still no, and you are very welcome, New Member. 

 

sls33 wrote:

It's a priority when you're trying to run a business when that business is also trying to keep people employed amongst the crisis we're facing. But hey, thanks for the pep talk, Distinguished Professor.


 

sls33
New Poster

Re: Blocked access to iCloud

Oh, really. Want me to just add to the unemployed carnage just because you think you're King of the World and what you say goes? Still, yes. 

CKester
Freshman

Re: Blocked access to iCloud

And I'm adding in the same thing - cannot access iCloud from HughesNet. I went through troubleshooting - Macs, then wi-fi, then direct connect to HughesNet modem with same results. I started a support session, a chat, and waited for 2+ hours for a response, kept getting the same 3 phrases over and over about all service reps are busy.

 

And I don't know if this is related but I cannot access YouTube videos throughHughesNet. I can get to the YouTube site, I can see the thumbnails, but the videos do not play. The commercials do not play. I go to another network and it is all fine, videos play just fine. I go to other meida sites and videos play fine there as well.

GabeU
Distinguished Professor IV

Re: Blocked access to iCloud

@CKester 

 

It's very likely that your Youtube issue is unrelated to the iCloud issue.  I would try an alternate browser to see if it has the same problem.  If it continues, it would be best to start new topic for the Youtube issue.  

 

BTW, if you add an ad-blocker to your browser you'll likely save a good bit of data.  Plus, you won't have to sit through commercials with Youtube videos.  "AdBlock Plus" and "uBlock Origin" are two popular ones.  I use the former.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
braborn
New Poster

Re: Blocked access to iCloud

I have no access to icloud.com or apple email.  After going through two x 2 hour technical support calls, whereby I was told that I need to pay $200 for device support, I decided to do my own research.  I am grateful to this blog that others are experiencing my same problems.  I have iphone, iPAD, and Macbook.  Neither of them can get to apple mail, or www.icloud.com from a browser if connected to HughesNet.  They CAN if connected to AT&T 5GE or 4LTE.  HughesNet technical support doesn't understand this and claims not to support any applications or sites that are NOT HughesNet based, i.e. HughesNet email.  I've been in IT for 3 decades, and started on a helpdesk.  I don't understand the reason behind not being honest with customers and tell them there is a known problem and they are working on it.  Liz, the moderator, verified that.  Instead, customers spend countless wasted hours troubleshooting the problem.

macsociety
Advanced Tutor

Re: Blocked access to iCloud

Indeed, so far from me all my issues are when I am on Hughesnet in regards to email, iCloud, and the YouTube as mentioned in other threads.  Up to Monday or so it seemed fine.. slow as normal but worked.

Now, I can't get email via Hughesnet for iCloud and me.com... I tether to my Verizon phone and emails and YouTube work fine.

With YouTube I can see thumbnails but try to watch anything... never starts.  Try to upload a new video... never starts.  Try to get emails from iCloud or me.com.. never starts.

Tether to Verizon... all come in.

So some issue for sure at least between Hughes and whatever links are out there... seem to work fine with Verizon though.

TJ

macsociety
Advanced Tutor

Re: Blocked access to iCloud

**Edit**  Video Data Saver did not help the email part sorry to say.  Was not expecting it to but thought hey, YouTube started to work so why not check.  But was able to send the same email on Verizon just now from the me.com account I have but no go on Hughes.  **

 

As a side note.. I just turned off that Video Data Saver and I am, slowly as I am in FAP, watching a video at 240p.. buffering.. but at least it started.  I may try to upload a small video in a bit and see if that works.

TJ

CKester
Freshman

Re: Blocked access to iCloud

YouTube - I have watched a good number of YouTube videos from my home network. I have tried Chrome, FireFox, and Safari, with no change in my ablity to view the videos. I have cleared cache, cookies, all that good stuff. I get to the YouTube site, I can see the thumbnails, I can search, I click on a video and the video page comes up but the video screen is black with the white ring cursor spinning. I can drag the cursor and see the video behind it. Same on my iPhone. Same for our iPad. I take the phone, go to civilization, and can see the videos play just fine. What's also interesting is that the ads don't play. At this point I am fairly well convinced that there is something wrong with the ISP.

 

I have connected my laptop directly to the Hughes modem via ethernet and get the same response. That tells me that the issue is upstream from my wi-fi unit.

 

I can get YouTube to play if I go through my work network via the VPN. It seems that if I go through some other network other than Hughes I can get to YouTube.

 

I cannot access iCloud from the AppleTV. And it needs a software update, which uses the iCloud password, which fails, so I cannot update the software, so the Apple TV channel won't play. YouTube does play.

 

iCloud is still down here and has now taken out our ability to text message using the Messages app. That slowly degraded from missing an image here and there to now I can't send/receive anything. I can get text messages on my iPhone, but that is after logging into iCloud when I was able to get cell phone data service. 

 

So I don't know what is going on with HugeheNet, but my Apple environment is having issues with HughesNet. Something isn't right and it's not on my side of the Hughes modem.

maratsade
Distinguished Professor IV

Re: Blocked access to iCloud

No one can access iCloud. 

HughesNet is aware of the issue; they're working on it

They'll update us when they have something to tell us.


braborn
New Poster

Re: Blocked access to iCloud

Tech support seems to be working on the issue.  I was down for about a week, but miraculously it returned last night.  It started with just email returning, then Icloud.com, then Apple News.  Been up solid for last day.