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Blocked access to iCloud

Liz
Moderator
Moderator

Re: Blocked access to iCloud

Good morning folks,

 

We do appreciate you posting and sharing your experiences with iCloud. We are taking note of who are affected, as this guides engineering's investigation and testing of possible resolutions. Engineering is already trialing one resolution in some areas; depending on how it works out and customer feedback, the end goal is to roll out this fix everywhere. 

 

Your cooperation, patience, and understanding are appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

PMRsApple
Freshman

Re: Blocked access to iCloud

So far all is well, 24 hours now for me and my iCloud email has been running normally. Thank you.
maratsade
Distinguished Professor IV

Re: Blocked access to iCloud

Ditto. It's been working fairly well for a couple of days.

Liz
Moderator
Moderator

Re: Blocked access to iCloud

Hello,

 

Glad to already start seeing good feedback so far! I got confirmation from engineering that they have rolled out the optimization to all customers so I hope to see more feedback on their current experiences with iMessage/iCloud, bad or good.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

kaj1234
Freshman

Re: Blocked access to iCloud

Results were pretty decent a week or so ago but yesterday and today I'm getting the same 'loading' spinner for iCloud emails. They eventually load for the most part but in any case it is not acceptable. 

Liz
Moderator
Moderator

Re: Blocked access to iCloud

Good morning kaj1234,

 

Thank you for your update, I've sent your feedback to engineering. I'll post back once I have any news or instructions from them.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

raj3
Freshman

Re: Blocked access to iCloud

I'm still having problems with iCloud on HughesNet.  Mail:  won't download email, Account Error displayed, Connection Doctdor shows no connection to iCloud IMAP server, non-iCloud email works fine.  Messages:  won't sync messages between devices.  Browser:  can't connect to www.icloud.com.  These problems disappear when I connect to the internet with my phone's hotspot instead of using HughesNet.  

Liz
Moderator
Moderator

Re: Blocked access to iCloud

Good morning raj3,


Thank you for your feedback, I'll send this over to engineering as well. I'll post back once I have any additional news or instructions.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: Blocked access to iCloud

Hi raj3,

 

Thanks for your patience while our engineers looked into your case, they rechecked our end and see that all is clear. We have some suggestions and additional clarifying questions:

 

How many Apple devices do you have on your network?

 

Please tell me which device(s) you primarily use to try to access iCloud.

 

Does it make a difference if you move that device closer to the HughesNet modem?

 

Is there a difference if that device is the only thing connected to the network?

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: Blocked access to iCloud

Hi kaj1234,

 

Thanks for your patience while engineering investigated your case. Can you please let me know how performance has been lately for you?

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!