Hello, I am a customer as well, and I have been scratching around what may be a similar issue. The reduced download speed is entirely 2am-8am, after 8am and before 2am the download speed is great. Does that sound like what you are seeing?
If so, could you check the following screen:
On the lower right, could you let me know the following:
IPGW ID Looks like: J2CHY082HNSIGW0104
I ask because I was trying to see if the issue is related to the last four digits of the IPGW ID for your beam. Now you are probably a different beam, and so your IPGW ID will be different from mine, but I was suspecting it may be something that first cropped up around the middle of January. I would do this myself, but it gave such trouble getting back to 104 after moving off that I did not want to be too hasty in hopping off again.
After getting this information, if you like, you can perform a little experiment where you hit 'Reboot' at the top of the screen. If the last four digits of the IPGW ID change after the reboot, and the problem seems to go away, could you let me know?
Your data is not throttled during bonus time, so you may be having a different issue that affects your speeds. The Hughesnet staff on the site may run remote diagnostics on your modem to see if they can identify the issue.
My normal data is also at 0% which means during the entire bonus zone time my download speed was still being throttled down.
Not sure the mods will be able to help until the snow is off the dish. Will be hard for them to determine what could be the exact problem if the signal is degraded right now.
The following is only what could be at least a part of the cause...
The Bonus Zone, as we all know, is primarily for allowing people to do data intensive activities that they wouldn't normally do during regular hours so as to not burn through their plan data. Mainly things like downloading large files, or many small ones, or whatever it is that will use a lot of data.
As time goes on, more devices get online, and they're also becoming more data hungry. For me, the speeds right at 2:00AM have always taken at least a little bit of a hit, and I imagine this is due to scheduled downloads, or even those night owls like me who may still be up and downloading files manually. As time has gone on it's gotten a little worse for me. And right on December 25th is when I saw the biggest hit, which I again imagine is from a slew of new devices being put online and those devices needing, or wanting, downloaded data, for whatever reason. Probably the largest number of devices, and the most data hungry, to hit yet all at once.
And now, with so many data hungry new devices being online, and so many more downloads being done right around 2:00AM, I can't see it getting back to where it had been, speed wise. And, with me being in the eastern time zone, it's at least someone continual, as at 3:00AM the downloads in the central time zone are starting, then at 4:00AM the mountain devices, then at 5:00AM the Pacific devices, and then by 6:00AM people are getting up and going online, so it never really lets up very much. Granted, the 2:00AM hour is the worst for me, but the others can still be pretty low.
The Bonus Zone isn't designed to restore your speeds between 2:00AM and 8:00AM, though this is often what happens, at least to an extent. It's rather a time period when a higher amount of data is given to do data intensive things while the majority of people are asleep, though again, more data hungry devices, and more scheduling, are having a much greater affect on it.
Again, this is only what may be at least part of the cause. With that said, though, for it to drop as low as you're describing, and stay there, is pretty darn substantial and would suggest, at least to me, that something else may be going on, or at least something in conjunction with the increased overall usage. Hopefully the reps will have some ideas as to what may be going on and will also have some way(s) to alleviate it.
I hope you get some help soon.
Thank you for voicing your concerns! After taking a look at your account, I don't see any apparent issues with the system and I'd like to see what the speeds look like from your end. I have added some courtesy data to the account to perform these tests.
So we can begin addressing your speed concerns, please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread.
Please keep in mind that HughesNet will only accept testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.
Most important points to remember during this test:
-use the 12MB size download test file ONLY if on Gen4 Service Plan
-use the 25MB size download test file ONLY if on Gen5 Service Plan
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/username
For a more in depth guide on running the tests, please visit: http://hninfo.us/speedtest