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Buffering Slow Internet and E-mail times out

Sophomore

Re: Buffering Slow Internet and E-mail times out

I disabled TeamViewer and also killed X-Box live but I have not seen any improvement, I tried to watch you tube last night 4/3 and it still buffered after watching it for about 5 or so minutes. Download speed was 50.25 Mbps. I also have video saver turned off and the resolution was at the lowest, you can't even watch videos with the resolution that low because all it is is a blurry grainy picture. I also tried facebook today 4/4 and it still loads the pages slow and I have to wait for it to load so I can keep scrolling. Logging into my bank website took a very long time as well as navigating around the site.

Today my LAN Throughput was ***** 82.38 Mbps and I and had a download speed 30.04 Mbps and my upload speed was 1.36 Mbps. 

 

New Poster

Re: Buffering Slow Internet and E-mail times out

I contacted Hughes and got to tier 2 tech who said that there is and issue with the satellite that is known and a solution has not been found yet. Offered to cut monthly rate in half, but the <12 mbps does not equate to the 50% monthly rate reduction. And the uncertainty of when a solution is forthcoming makes it untolerable. Looking for an alternativd now.

 

 

New Poster

Re: Buffering Slow Internet and E-mail times out

Just checked with Hughes again ... No ETA for resolving sloooow speeds ...

Professor

Re: Buffering Slow Internet and E-mail times out

Each conversation here is like a tech support ticket. The Hughnest people on the site like to focus on one subscriber at a time, so you should go to the Tech Support page (https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport) and click on the "Start a topic" button, and provide details of what you're experiencing.  

 

The Hughesnet staff on the site will need you to follow these instructions before they can address speed issues:  https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

They will likely not address your speed issues until you follow the steps in the article.  They will also be able to tell you whether there is a problem with your beam or not.  They have access to more information than the people on the phone or chat, so your best bet is to work with them on your own thread. 

 

 

IBSKEETS wrote:

Just checked with Hughes again ... No ETA for resolving sloooow speeds ...


 

Sophomore

Re: Buffering Slow Internet and E-mail times out

This past Wednesday 4/10 Internet was fast, little to no buffering on You Tube then on Thursday 4/11 it was back to the same old thing, I couldn't even download my mail or connect to Facebook. I haven't tried it today but will try it tonight. Any other ideas for me to try? I am trying to be as patient as I can but it is frustrating that I am paying for a service that is barely usable.

Sophomore

Re: Buffering Slow Internet and E-mail times out

Still fighting with this Internet. Its still unusable, I can't watch Youtube or get my E-mail, It took several minutes to get to this website just to post this tonight. How much will it cost me to terminate my service? I pay my bill every month and I can't even use the Internet so I am just wasting my money. I am having to drive into town with my laptop just to download my E-mail and work on my online college classes. It is inconvenient and I should not have to do this. 

Distinguished Professor III

Re: Buffering Slow Internet and E-mail times out

@kf4ipc 

 

I really hope they can figure out just what's going on and remedy it, and if not, allow you to go on your way without penalty.  Buffering on a video is one thing, but taking minutes to get to a web page and not being able to get your email is another.  Smiley Sad  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Buffering Slow Internet and E-mail times out

It's been over 2 weeks since the last post from a mod, I don't know what else to do, I still can't get on the Internet or check mail, I am tired of carrying my laptop into town and paying for worthless Internet. The only thing I have found it useful for is downloading a large file if and when the website loads up. I have had this service since December and it is not getting any better. I even had an IT friend who owns a computer repair shop come by and check my system and he told me there should be no reason my Internet should be slow connecting at 50 Mbps, He said pages should come up almost instantaneously.  

Professor

Re: Buffering Slow Internet and E-mail times out

You may want to send Amanda a private message.

 

kf4ipc wrote:

It's been over 2 weeks since the last post from a mod, I don't know what else to do,

Moderator

Re: Buffering Slow Internet and E-mail times out

@kf4ipc,

 

I apologize for the delay in response. We have been investigating this issue extensively. The problem here is that your speeds on both our end and yours, are adequate enough to use the service smoothly. In addition to that, our equipment is functioning properly, as there are no system errors in your diagnostic history. Due to this circumstance, I would like to refer you to our Home Tech Support department free of charge. In order to speak with this department, you will need to call in at 866-347-3292 and provide them with the case number I will be messaging you privately. Once you have finished troubleshooting with the agents, please update me on your status. Your patience and understanding are much appreciated.

 

-Damian