Buffering buffering buffering

[GabeU]

@Liz 

Just wondering if it would be best to close this thread.

[maratsade]

This is not that kind of support site. You're giving emotional support, not tech support.  For emotional support and to agree with others and their experiences, you'd do more good if you went to social media.  This is not the right site for what you want to do. 

Greene wrote:

I am supporting others that have HughesNet to let them know the truth.  This is support, because HughesNet don't give support that is needed for the consurmers.

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[Liz]

Hi beatlebye,

Thanks for posting, it seems your thread has gotten derailed so I will close this. If you would like to work with the community in addressing your concerns, you may follow Gabe's suggestion in his initial reply.

I will also leave this here, as the information may be of use to you and anyone else reading who may have similar concerns.

We apologize for the difficulty you are experiencing with your service. Due to the coronavirus (COVID-19) pandemic, traffic on the HughesNet network has increased dramatically. We have adjusted the network to help improve performance during this time of increased usage, and our engineers are working around the clock to optimize the network for all our customers.

To fix the problem you are experiencing, please try the steps below.

Adjust your streaming app/device settings:

• Use the latest version of streaming apps for best performance
• Turn off auto-play, as many sites (Netflix, Hulu, Amazon Prime, YouTube, Facebook, Tumblr, Instagram, news sites, etc.) contain videos, animated gifs, and sound clips that start playing as soon as you open them. When this feature is enabled, entire video and sound files can use your data to download automatically. 
• Quick links to use less data:
  • Netflix - Adjust playback quality to Standard Definition
  • Facebook - Change auto-play to OFF
  • Android - Reduce Mobile Data Usage 
  • iPhone - Tips to Reduce High Data Usage on iPhone 

Adjust your HughesNet settings:

• How do I get the most out of my HughesNet service? 
• Slow/No Connectivity
• What is Service Plan Data? (and how is it used?)
• hug2 vs hug5 Wi-Fi networks

  Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz