I did not have this problem with my previous provider, Rise Broadband.
Not very familiar with Rise. From what I see they're one of those 'wireless' internet companies that put a mesh antenna on your roof or something like that. We have them here in Virginia as well.
If so, they would be something similar to using your mobile phone's LTE network with transceivers/repeaters relatively nearby. The latency for them would also be quite low, since it might be slightly longer distance than a wired internet company (maybe up to 10 instead of 5), but nothing close to the distances used in satellite.
It might take a day or two -- they usually do answer, though, even if they're not all that helpful sometimes.
So far, no luck! But if I get any answers, I will be sure to post!
Not sure if this will help, but the problem with Amazon and buffering happened earlier this year and when Liz investigated, she found that Amazon uses a different streaming technology than Netflix and YouTube. Her post is here:
So.....just chatted again with Amazon--very entertaining!!
I was told the way to correct the problem was to get a different internet connection!!! Wow! How much do they pay these people! They also confirmed that Amazon Prime Video and HughesNet are not compatible.
With that, looks like I will be cancelling both in the near future!
So I just perused Rise's website, which apparently has an internet provider 'competition' map.
There's a polygon around just my road/subdivision. There's Verizon and Xfinity to the South and North, Verizon to the West, and Xfinity to the East.
Been living here for over 30 years and this road is basically the only zone not covered in the entire area... an island.
Well, I don't know. I still have Prime and watch stuff every so often. Sometimes it's very pixelated and buffery, other times it's a bit better.
Just now discovering that Amazon Prime Video, or at least some titles, is a part of my Prime membership, I tried a movie with the middle definition setting (Better), and with the Video Data Saver snoozed, and it played without any issue. This is at 8:25PM. I only played about five minutes of it, just as a test, but it worked well.
There are all kinds of stuff you can view as part of Amazon Prime! I've discovered some gems that I thought no one had.
I refuse to turn off the VDS so I put up with the pixelation, which only lasts for a couple of minutes and then the video plays just fine. What I have to do with Amazon, though, is every so often I have to check the settings, because they reset to HD. Now I make sure SD (Edit: can't remember what Amazon calls that one) is selected before playing anything.
I feel exactly the same way! The customer service representatives I've spoken with have been rude and just don't care. The things we were told when the guy sold us on it were'nt even close to how it really is. We can't cancel because we will have to pay close to $500. We aren't even using it. We can't watch a movie at anytime.