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Buffering

Sophomore

Buffering

After 6 months of having HughesNet, I am beyond frustrated!!! I am experiencing buffering when streaming video, particularly when streaming Amazon Prime Video!! I have made countless calls, talked with countless techs and have spent countless hours on the phone!! I am DONE!!!

 

After going through a few of the comments on this community board, I have come to the realization that if you are trying to stream video in the evening hours, you might as well forget it!!! As described, evening hours have the most congestion--DUH!!! Most people who work during the day are streaming in the evening and this service does NOT accomodate most people!!! 

 

I have also come to the realization this is not a speed issue--speed is fine! This is a bandwidth issue!! Will HughesNet resolve this problem? After 6 months, I'm not optimistic. I NEVER had this issue with previous ISPs--the only reason I went with HughesNet was to increase speed, previous to HughesNet my only options were 5M maximum download. I am aware of another company who will be available in my area in the coming months and I can't wait!! For now, I guess I am forced to pay an exhorbitant amount of money each month for a service I cannot fully utilize! Shame on you HughesNet!!! 

 

Thanks for letting me vent!!

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20 REPLIES 20
Senior Instructor

Re: Buffering

At the risk of repeating myself, do a search on the word ‘terrestrial’ here.
In short, satellite is not the same as terrestrial ISPs and isn’t very good for large-scale streaming.

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: Buffering

Not sure what is considered "large scale streaming", but all I do is stream an occasional movie or series episode. 

Senior Instructor

Re: Buffering


@Rhonda7 wrote:

Not sure what is considered "large scale streaming", but all I do is stream an occasional movie or series episode. 


That's large compared to the average short YouTube, Twitter, or Facebook video.

 

Here's the link I was thinking of: https://community.hughesnet.com/t5/Tech-Support/Unable-to-stream-still/m-p/103100#M70698


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Professor

Re: Buffering

Rhonda, Amazon often doesn't play nicely with Hughesnet, and it's an issue on the Amazon side.  Whatever they do over there, it doesn't seem to like the latency that is inherent in satellite internet. 

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

Sophomore

Re: Buffering

Thanks, very informative! Bottom line though....appears Amazon Prime Video is not an option when subscribed to HughesNet. 

 

I give up!

Sophomore

Re: Buffering

Thanks...I will contact Amazon as well.

Professor

Re: Buffering

Well, I don't know.  I still have Prime and watch stuff every so often.  Sometimes it's very pixelated and buffery, other times it's a bit better.  For me, Hulu and Netflix work much better. I watch all these on a laptop -- if I want to watch them on a TV screen. I connect the laptop to it with an HDMI cable (sometimes  I use Chromecast, but if Amazon is throwing a tantrum, Chromecast will make it worse). 

 

Satellite internet works very differently from cable (like Xfinity). The latency is an important issue that can affect things that require less latency, and streaming is one of those. And then there's the limited bandwitdh that we must accept because this is where the technology is now.  More bandwidth would mean most people couldn't afford the service.  And then there's congestion, which affects all services, including cable.  

 

I hope someone can address your issues and help you be happier with the service.

Sophomore

Re: Buffering

I am in contact with Amazon concerning this issue as well as HughesNet. I have seen reference these two are somewhat incompatible.

 

I do understand there is a big difference between cable and satellite internet. With that said, as I am a rural dweller, I have only ever had satellite internet. I did not have this problem with my previous provider, Rise Broadband. They were GREAT!!!! The only reason I left them for HughesNet was Rise was unable to provide faster than 5M download speed. Big mistake on my part for switching! Should have stayed with Rise!! Even with the slower speed, I did not have the buffering issues. I also had no data caps!

 

Live and Learn! 

Professor

Re: Buffering

Rhonda, if you can, please post what Amazon says.  I've never gotten anywhere with them myself.