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Buffering

Rhonda7
Sophomore

Re: Buffering

So far, no luck! But if I get any answers, I will be sure to post!

MarkJFine
Associate Professor

Re: Buffering


@Rhonda7 wrote:

I did not have this problem with my previous provider, Rise Broadband.


Not very familiar with Rise. From what I see they're one of those 'wireless' internet companies that put a mesh antenna on your roof or something like that. We have them here in Virginia as well.

 

If so, they would be something similar to using your mobile phone's LTE network with transceivers/repeaters relatively nearby. The latency for them would also be quite low, since it might be slightly longer distance than a wired internet company (maybe up to 10 instead of 5), but nothing close to the distances used in satellite.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor IV

Re: Buffering

It might take a day or two -- they usually do answer, though, even if they're not all that helpful sometimes. Smiley Happy

 


@Rhonda7 wrote:

So far, no luck! But if I get any answers, I will be sure to post!


 

maratsade
Distinguished Professor IV

Re: Buffering

Not sure if this will help, but the problem with Amazon and buffering happened earlier this year and when Liz investigated, she found that Amazon uses a different streaming technology than Netflix and YouTube.  Her post is here:

 

https://community.hughesnet.com/t5/Tech-Support/YouTube-Amazon-streaming-buffering-stalling/m-p/9621...

Rhonda7
Sophomore

Re: Buffering

So.....just chatted again with Amazon--very entertaining!! 

 

I was told the way to correct the problem was to get a different internet connection!!! Wow! How much do they pay these people! They also confirmed that Amazon Prime Video and HughesNet are not compatible. 

 

With that, looks like I will be cancelling both in the near future!

 

I quit!!

MarkJFine
Associate Professor

Re: Buffering

So I just perused Rise's website, which apparently has an internet provider 'competition' map.

 

There's a polygon around just my road/subdivision. There's Verizon and Xfinity to the South and North, Verizon to the West, and Xfinity to the East.

 

Been living here for over 30 years and this road is basically the only zone not covered in the entire area... an island.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor IV

Re: Buffering

"I was told the way to correct the problem was to get a different internet connection!!! "

 

Wow. Just wow.

GabeU
Distinguished Professor IV

Re: Buffering


@maratsade wrote:

Well, I don't know.  I still have Prime and watch stuff every so often.  Sometimes it's very pixelated and buffery, other times it's a bit better. 


Just now discovering that Amazon Prime Video, or at least some titles, is a part of my Prime membership, I tried a movie with the middle definition setting (Better), and with the Video Data Saver snoozed, and it played without any issue. This is at 8:25PM.  I only played about five minutes of it, just as a test, but it worked well.  Smiley Happy  

 

Pretty cool.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
maratsade
Distinguished Professor IV

Re: Buffering

There are all kinds of stuff you can view as part of Amazon Prime! I've discovered some gems that I thought no one had.

 

I refuse to turn off the VDS so I put up with the pixelation, which only lasts for a couple of minutes and then the video plays just fine. What I have to do with Amazon, though, is every so often I have to check the settings, because they reset to HD.  Now I make sure SD (Edit: can't remember what Amazon calls that one) is selected before playing anything.

upset-user
Spectator

Re: Buffering

I feel exactly the same way!  The customer service representatives I've spoken with have been rude and just don't care.  The things we were told when the guy sold us on it were'nt even close to how it really is.  We can't cancel because we will have to pay close to $500.  We aren't even using it.  We can't watch a movie at anytime.