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Bug report

Highlighted
Tutor

Bug report

I exclusively use this vendor for all of our store bought pet food for many years.

www.onlynaturalpet.com

 

I must keep a credit card on file with them for some auto-delivery payments but I use virtual account numbers that are time and dollar limited. Consequently, I must access their credit card system regularly to add a new virtual account number.

 

For the past three months I've been unable to do this with my Hughes connection using any computer with any of the 3 or 4 browsers installed on each computer. Rebooting the modem doesn't help nor does disabling Web Acceleration.

 

Here's what happens. When I access the form, within one second it crashes from the useful form seen here

 

onp cc vz.JPG

 

to this useless form with no controls and missing many fields.

 

onp cc screen.JPG

 

Fortunately I discovered a few days ago I have a workaround. Another internet provider. When I use my Vz internet to connect a computer to the store, it's no problem but this is an issue that needs to be repaired. I may not always have an alternate internet provider but my dogs and cats will always need to eat.

 

38 REPLIES 38
Highlighted
Associate Professor

Re: Bug report

Not entirely sure this is a Hughesnet issue per say...  It took ages for me to connect to their payment processor company which might be the ones responsible for the online form as well.  I then almost immediately got a "Token Invalid" error when the form failed to load, along with a few other random errors that are outside of Hughesnet's control.  Such as the following...

GWBug.PNG

Highlighted
Tutor

Re: Bug report

Thanks for checking. I've never seen any 504 error screens or any error screens while using this store. I'm not sure how or why you would be trying to connect to their payment processing company. I don't recall seeing any outside entitiies unless I choose to pay with paypal which takes to paypal to complete the transaction.

 

The fact that the credit card data entry screen instantly flashes to a useless truncated form every time after months of attempts using Hughes while functioning perfectly well every time while using Verizon internet speaks very strongly for the problem being a Hughes specific problem.

Highlighted
Associate Professor

Re: Bug report

The reason I tried to connect to their payment processor is because the website is telling the browser to pull data from there when you attempt to load the credit card form.

 

Also, that 504 error I got, was being generated by CloudFront, which provides CDN services for the website you are using, that is well outside of Hughesnet's territory.

Currently I don't get that error, however, I still get "Invalid Token" when trying to load the form, whether that's because of Hughesnet, or them is up in the air IMO.  I will have to try later when I am in town.

Highlighted
Tutor

Re: Bug report

All good info. I forgot you look at internet things in much greater depth and detail than average people. Maybe you're experiencing a different accounting of the same basic issue with the token error. I've never seen that. Only the truncated form using various combinations of FF, Chrome, IE, Edge and Tor on three different computers.

 

It will be interesting to see what you find when you try this with a provider who isn't Hughes.

 

I think I'll send the info over to my wife at her office and see what she gets when trying to add a credit card.

Highlighted
Tutor

Re: Bug report

I just tried the exact same thing on my phone itself. I used FF and logged in to my account while connected through Hughes by wifi and then, connected by the Vz internet. The results were identical. Normal form when logging in with Vz internet and the useless truncated form when logging in through Hughes.

 

My wife tried this from her work internet. It worked perfectly for her. I think her office internet is a massive C-spire corporate fiber system.

 

Regardless, everything works properly if not run through Hughes and nothing works properly if run through Hughes. Smells like another Hughes glitch to me.

 

@Amanda

Highlighted
Associate Professor

Re: Bug report

@GW

It's possible that one of the elements required for that part of their site has a corrupted DNS link in your modem and is not being downloaded properly? If so, try reboot the modem, thus clearing the DNS. Something that simple might actually fix it.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
Tutor

Re: Bug report

As stated in the initial post, reboot and/or toggling web accel has no effect. Complete power off resets of long duration have also not cured a thing.

 

This particular issue is unlike my other ongoing issue with email that is always immediately cured by a modem reboot. 

 

That certainly doesn't mean the two issues are unrelated. Both issues have have been ongoing on for months and both began in March. This one is simply incurable by reboot.

 

 

Highlighted
Moderator
Moderator

Re: Bug report

Good morning GW,

 

Thanks for posting the details of what's going on, I haven't been able to reproduce what you're seeing on my end, however. I did make an adjustment to your site, so please let me know if the issue persists.

 

  Your cooperation, patience, and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted

Re: Bug report

  Just a wild guess.   Is your browser running any addons?

 

  I'm runniing Firefox with a popup blocker, a java script blocker. and an ad blocker  ( anything to save data ).   Disabling one or more of these for the site i'm having trouble with usually will fix the problem.